{"id":587099,"date":"2025-09-22T10:31:08","date_gmt":"2025-09-22T17:31:08","guid":{"rendered":"https:\/\/www.genesys.com\/?page_id=587099"},"modified":"2026-04-30T05:42:13","modified_gmt":"2026-04-30T12:42:13","slug":"trust-center","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/trust-center","title":{"rendered":"Genesys Cloud Trust Center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys Cloud Trust Center<\/h1>\n<p class=\"text-20\">Your trusted platform for AI-Powered Experience Orchestration<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#form\" target=\"\" rel=\"\">Contact sales<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0&#8243;][vc_single_image image=&#8221;591049&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section sec_wrap_no=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row r_wrap_no=&#8221;enable&#8221;][vc_column c_wrap_no=&#8221;enable&#8221;]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section sec_wrap_no=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row r_wrap_no=&#8221;enable&#8221;][vc_column c_wrap_no=&#8221;enable&#8221;]\n  <header class=\"octobeam-secondary sticky-top\">\n    <div class=\"container\">\n      <nav class=\"navbar rounded-3 navbar-expand-lg w-100\">\n        <a class=\"navbar-brand animated\" href=\"#\">\n          <img decoding=\"async\" class=\"genesys-logo\" width=\"200\" height=\"36\" src=\"https:\/\/www.genesys.com\/wp-content\/themes\/genesys-kraken\/logo\/genesys-com-full-color.svg\" alt=\"Logo\">\n        <\/a>\n        <button class=\"navbar-toggler collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\".octobeam-secondary-nav\" aria-label=\"Toggle navigation\">\n          <i class=\"fa-kit fa-chevron-up\"><\/i>\n        <\/button>\n        <div class=\"navbar-collapse collapse octobeam-secondary-nav\">\n          <ul class=\"navbar-nav primarydrop\">\n            <li class=\"nav-item\"><a class=\"nav-link\" href=\"\/trust-center\">Trust<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"\/trust-center\/security\">Security<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"\/trust-center\/privacy\">Privacy<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"\/trust-center\/compliance\">Compliance<\/a><\/li><li class=\"nav-item\"><a class=\"nav-link\" href=\"\/trust-center\/resilience\">Resilience<\/a><\/li>\n          <\/ul>\n          <ul class=\"navbar-nav seconddrop ms-auto\">\n            <li class=\"nav-item kraken-started\">\n              <a class=\"nav-link\" role=\"button\" href=\"https:\/\/spc.genesys.com\/\" target=\"_blank\"><div class=\"btn btn-secondary small mt-0\">Visit trust portal<span class=\"btn-icon-right\"><i class=\"fa-kit fa-lock\"><\/i><\/span><\/div><\/a>\n            <\/li>\n          <\/ul>\n        <\/div>\n      <\/nav>\n    <\/div>\n  <\/header>\n  [\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1753139092444{background-image: url(https:\/\/www.genesys.com\/media\/wave-thread-sustainability-2025-scaled.png?id=584127) !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_col-xs-6&#8243;][vc_single_image image=&#8221;549734&#8243; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"text-32\">\u201cAs we enter the era of agentic AI, trust is essential. Genesys Cloud AI is designed with accountability at its core, and our commitment to transparency and governance is foundational. With security, privacy, and AI guardrails built directly into the platform architecture, we enable businesses to safely scale the next generation of AI-powered experiences with confidence.\u201d<\/p>\n<p><strong>Olivier Jouve<\/strong><br \/>\nEVP and Chief Product Officer, Genesys[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;]<\/p>\n<h2>Innovation built on ethical AI<\/h2>\n<p>Adopting artificial intelligence (AI) requires careful consideration and transparency into a vendor\u2019s AI ethics principles. At Genesys, we are committed to developing AI responsibly \u2014 placing security, privacy, fairness and transparency at the core of every capability we bring to market.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/responsible-ai\" target=\"\" rel=\"\">Learn about responsible AI<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;591048&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1754494800982{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;]<\/p>\n<h2>A comprehensive approach to trust<\/h2>\n<p>The Genesys Cloud\u2122 platform is built with the highest levels of security, privacy and resilience. Our global compliance portfolio further strengthens our commitment to helping you stay secure and protected.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/trust-center\/security\" target=\"\" rel=\"\" ><div class=\"card-body\"><p><img decoding=\"async\" class=\"alignnone size-medium wp-image-591050\" role=\"img\" src=\"https:\/\/www.genesys.com\/media\/icon-shield-2025.png\" alt=\"\" width=\"96\" height=\"96\" \/><\/p>\n<h3 class=\"h4\">Security at every layer<\/h3>\n<p>We take the responsibility of protecting your data seriously. Our security practices are embedded throughout our technology, people and processes. We follow a shared responsibility model, partnering with you to implement security best practices and standards designed to protect against threats and safeguard your data.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Read about our commitment to security<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/trust-center\/privacy\" target=\"\" rel=\"\" ><div class=\"card-body\"><p><img decoding=\"async\" class=\"alignnone size-medium wp-image-591050\" role=\"img\" src=\"https:\/\/www.genesys.com\/media\/icon-privacy-2025.png\" alt=\"\" width=\"96\" height=\"96\" \/><\/p>\n<h3 class=\"h4\">Privacy by design<\/h3>\n<p>We are committed to the core principles of privacy by design. Our privacy policies and controls are designed to safeguard personal data and help our customers meet their privacy requirements.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Discover how we protect your privacy<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/trust-center\/compliance\" target=\"\" rel=\"\" ><div class=\"card-body\"><p><img decoding=\"async\" class=\"alignnone size-medium wp-image-550534\" role=\"img\" src=\"https:\/\/www.genesys.com\/media\/Icon_Sustainability_Light-BG_Web.svg\" alt=\"\" width=\"96\" height=\"96\" \/><\/p>\n<h3 class=\"h4\">Trustworthy compliance<\/h3>\n<p>Genesys Cloud maintains an extensive compliance portfolio to help you operate within an ever-changing global regulatory environment, no matter which industry or geography you serve.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Explore our compliance portfolio<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/trust-center\/resilience\" target=\"\" rel=\"\" ><div class=\"card-body\"><p><img decoding=\"async\" class=\"alignnone size-medium wp-image-591057\" role=\"img\" src=\"https:\/\/www.genesys.com\/media\/icon-bar_graph_2025.png\" alt=\"\" width=\"96\" height=\"96\" \/><\/p>\n<h3 class=\"h4\">Resilience at scale<\/h3>\n<p>The Genesys Cloud platform is engineered to provide maximum uptime and resilience \u2014 backed by strong SLAs. Get real-time system status and full transparency into incident history through our status portal.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn about our approach to resilience<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>See why customers trust Genesys<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Fremtind Service story\" title=\"Fremtind Service\" href=\"#155724\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fremtind service\" src=\"https:\/\/www.genesys.com\/media\/Fremtind-Service.png\" width=\"300\" height=\"137\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View TechStyleOS story\" title=\"TechStyleOS\" href=\"#222251\"><img decoding=\"async\" class=\"company-logo\" alt=\"\" src=\"https:\/\/www.genesys.com\/media\/TechStyle_OSx250.png\" width=\"250\" height=\"39\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Siemens Healthineers story\" title=\"Siemens Healthineers\" href=\"#390749\"><img decoding=\"async\" class=\"company-logo\" alt=\"Siemens healthineers logo x250\" src=\"https:\/\/www.genesys.com\/media\/Siemens-Healthineers-logo-x250.png\" width=\"250\" height=\"61\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View FCT story\" title=\"FCT\" href=\"#392117\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fct logo x250\" src=\"https:\/\/www.genesys.com\/media\/FCT-logo-x250.png\" width=\"250\" height=\"119\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"155724\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/fremtind-service\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Fremtind service hero\" src=\"https:\/\/www.genesys.com\/media\/Fremtind-Service-hero.jpg\" width=\"626\" height=\"350\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cThis is by far the most stable platform we have ever used.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Richard Vogt<\/p><p class=\"customer-title\">Operations Manager<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"222251\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/techstyleos\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail techstyle\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_TechStyle.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cDowntime used to be a weekly occurrence, but I couldn\u2019t even tell you the last time we had an incident. In productivity terms alone we believe we\u2019ve saved nearly 2,000 hours.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Jack Roberts<\/p><p class=\"customer-title\">Director, GMS Technology and Applications<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"390749\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/siemens-healthineers\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Siemens healthineers hero\" src=\"https:\/\/www.genesys.com\/media\/Siemens_Healthineers-hero.jpg\" width=\"626\" height=\"361\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cWe completely redesigned our call flows and rolled out a new global contact center solution in just eight months \u2014 connecting 2,200 agents in 236 offices in 35 countries \u2014 a remarkable achievement that would have been unthinkable before.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Jochen Hostalka<\/p><p class=\"customer-title\">Senior Vice President IT<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"392117\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/fct\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail fct\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_FCT.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cWe have clients who don\u2019t want their data to ever leave Canada, and Genesys gave us that assurance.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Pat Smolak<\/p><p class=\"customer-title\">Director Operations, Residential Solutions<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Extending trust<\/h2>\n<p>Explore how our legal practices, ethical standards and sustainability initiatives strengthen trust across Genesys.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/company\/legal\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Genesys legal resources<\/h3>\n<p>Genesys is committed to complying with applicable laws and regulations in the jurisdictions in which it operates. Explore our legal resources to find answers to your questions about privacy, terms and conditions, intellectual property and more.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/company\/legal\/ethics-and-compliance\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Corporate ethics<\/h3>\n<p>At Genesys, we have committed to engaging in ethical and fair business practices. These values guide us in everything we do, driving us to conduct ourselves ethically, morally and responsibly, with integrity and in compliance with all applicable laws.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/company\/sustainability\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Sustainability<\/h3>\n<p>Genesys takes sustainability issues into consideration in all that we do, prioritizing environmental stewardship, social responsibility and good corporate governance.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row\"><div class=\"text-col col-lg-12 title-container\"><h2 class=\"text-left\">Learn more about Genesys Cloud trust<\/h2><\/div><\/div><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/library.genesys.com\/m\/1ef79921a1ad2336\/original\/Genesys-Cloud-CX-security-and-compliance-overview_EN.pdf\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-Genesys_Cloud_security_and_compliance_overview-DS.png\" height=\"464\" width=\"820\" alt=\"Resource thumb genesys cloud security and compliance overview ds\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Datasheet<\/p><h3 class=\"item-title\">Genesys Cloud security and compliance overview<\/h3><p class=\"brief-desc text-20 mb-0\">Learn how Genesys Cloud maintains customer trust with strong security practices, oversight, and global regulatory compliance.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/the-cx-playbook-for-the-agentic-era\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/824x528-Resource-Thumbnail-1.png\" height=\"1025\" width=\"1600\" alt=\"824&#215;528 resource thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">The CX Playbook for the Agentic Era<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/resources\/the-genesys-cloud-cx-platform\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumb-genesys_cloud_platform_overview.png\" height=\"276\" width=\"491\" alt=\"Resource thumb genesys cloud platform overview\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">White paper<\/p><h3 class=\"item-title h6\">Explore the Genesys Cloud platform<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-article\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/article\/genesys-cloud-ai-ethics\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-ai-ethics.png\" height=\"885\" width=\"1600\" alt=\"3d graphic speed lines\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Web article<\/p><h3 class=\"item-title h6\">Genesys Cloud AI Ethics<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1756942627369{margin-bottom: 5rem !important;background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;form&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Questions?<br \/>\nWe\u2019re here to help.<\/h2>\n<p>If you still have questions about Genesys Cloud security, privacy and compliance practices \u2014 let\u2019s connect.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_contact gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"5\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">Not You?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000000UtZl\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages\/587099\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"page\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"en\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages\/587099\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"587099\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"Work Email\" placeholder=\"Work Email\">\n        <label for=\"fe192\">Work Email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"First Name\">\n        <label for=\"fe190\">First Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"Last Name\">\n        <label for=\"fe191\">Last Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"Telephone\">\n        <label for=\"fe215\">Telephone<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">C-Level<\/option><option value=\"VP\">VP<\/option><option value=\"Director\">Director<\/option><option value=\"Manager\">Manager<\/option><option value=\"Principal\">Principal<\/option><option value=\"Engineer \/ Architect\">Engineer \/ Architect<\/option><option value=\"Consultant\">Consultant<\/option><option value=\"Analyst\">Analyst<\/option><option value=\"Partner\">Partner<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">Job Level<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">Claims<\/option><option value=\"Collections\">Collections<\/option><option value=\"Contact Center Management\">Contact Center Management<\/option><option value=\"Customer Experience\">Customer Experience<\/option><option value=\"Customer Service\">Customer Service<\/option><option value=\"Ecommerce\/Digital Channels\">Ecommerce\/Digital Channels<\/option><option value=\"Finance\">Finance<\/option><option value=\"Human Resources\">Human Resources<\/option><option value=\"Influencer\">Influencer<\/option><option value=\"Information Technology\">Information Technology<\/option><option value=\"IT Architecture\">IT Architecture<\/option><option value=\"IT Infrastructure\">IT Infrastructure<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">Marketing<\/option><option value=\"Operations \/ Process Management\">Operations \/ Process Management<\/option><option value=\"Production Management\">Production Management<\/option><option value=\"Purchasing\">Purchasing<\/option><option value=\"Sales\">Sales<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">Job Function<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"Company Name\">\n        <label for=\"fe193\">Company Name<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">State\/Province<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"Your Website\">\n        <label for=\"fe801\">Your Website<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"city\" id=\"fe226\" value=\"\" placeholder=\"City\">\n        <label for=\"fe226\">City<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"Job Title\">\n        <label for=\"fe220\">Job Title<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">Banking<\/option><option value=\"Business Services\">Business Services<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">Entertainment<\/option><option value=\"Government\">Government<\/option><option value=\"Insurance\">Insurance<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">Technology<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">Other<\/option>\n        <\/select>\n        <label for=\"fe221\">Industry<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">Just researching<\/option><option value=\"Gathering business requirements\">Gathering business requirements<\/option><option value=\"Comparing solutions\">Comparing solutions<\/option><option value=\"Ready for a conversation\">Ready for a conversation<\/option>\n        <\/select>\n        <label for=\"fe222\">Level of Interest<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1-20<\/option><option value=\"21-50\">21-50<\/option><option value=\"51-100\">51-100<\/option><option value=\"101-300\">101-300<\/option><option value=\"301-500\">301-500<\/option><option value=\"501-1000\">501-1000<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">No Contact Center<\/option><option value=\"Don't Know\">Don't Know<\/option>\n        <\/select>\n        <label for=\"fe225\">Number of Agent Seats<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row row-textarea el_field form-floating\">\n        <textarea name=\"noteCreator1\" id=\"fe285\" style=\"height: 100px\" rows=\"2\" class=\"form-control el_field elq-item-input required\" placeholder=\"What are your needs?\"><\/textarea>\n        <label for=\"fe285\">What are your needs?<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">Yes. Keep me informed via email or telephone regarding Genesys information.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">I would like someone to reach out to me<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"Contact sales\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"Contact sales\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">Thank you for your interest.<\/p>\n<p>A Genesys representative will be in contact with you shortly.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-5&#8243;][vc_column_text css=&#8221;&#8221;] Genesys Cloud Trust Center Your trusted platform for AI-Powered Experience Orchestration [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-lg-6 vc_col-md-offset-0 vc_col-md-6 vc_col-sm-offset-0&#8243;][vc_single_image image=&#8221;591049&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-xs&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section sec_wrap_no=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row r_wrap_no=&#8221;enable&#8221;][vc_column c_wrap_no=&#8221;enable&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1753139092444{background-image: url(https:\/\/www.genesys.com\/media\/wave-thread-sustainability-2025-scaled.png?id=584127) !important;}&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/4&#8243; offset=&#8221;vc_col-xs-6&#8243;][vc_single_image image=&#8221;549734&#8243; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;3\/4&#8243;][vc_column_text css=&#8221;&#8221;] \u201cAs we enter the era of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-587099","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages\/587099","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/comments?post=587099"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages\/587099\/revisions"}],"predecessor-version":[{"id":624338,"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages\/587099\/revisions\/624338"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/media?parent=587099"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}