{"id":5610,"date":"2018-04-10T04:30:02","date_gmt":"2018-04-10T04:30:02","guid":{"rendered":"?page_id=5610"},"modified":"2026-04-27T12:40:36","modified_gmt":"2026-04-27T19:40:36","slug":"customer-stories","status":"publish","type":"page","link":"https:\/\/www.genesys.com\/customer-stories","title":{"rendered":"Customer stories"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;cs-header&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">Customer stories<\/h1>\n<p class=\"text-24\" style=\"text-align: center;\">See what you can achieve with Genesys<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715705749306{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1715100259471{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;]<\/p>\n<h2 style=\"text-align: center; margin-bottom: 1rem;\">Great brands doing great things with Genesys<\/h2>\n<p style=\"text-align: center;\">Making customer experience a competitive advantage is what great brands do \u2013 and some of the best connect customer moments with Genesys.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-flat grid-col-3\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"customer-stories-grid-main-col col-12\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail na ai and automation chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps live chat social media\/social listening\u00a0 speech and text analytics virtual agents\/voicebots\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|live chat|social media\/social listening\u00a0|speech and text analytics|virtual agents\/voicebots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TechStyle_OS.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail sales services na ai and automation analytics &amp; reporting cloud architecture digital customer engagement email inbound integrations and apps live chat outbound speech and text analytics virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|analytics and reporting|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|speech and text analytics|virtual agents\/voicebots|workforce engagement management wem\" data-partners=\"help lightning|mindful feedback|pci pal|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"technology na cloud architecture inbound outbound workforce engagement management (wem)\" data-tax_industry=\"technology\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/xerox\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Xerox.png\"  height=\"240\" width=\"440\" alt=\"Xerox\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications \/ telecommunications latam ai and automation cloud architecture co-browse digital customer engagement email inbound interactive voice response (ivr) live chat messaging apps outbound social media\/social listening\u00a0 virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|cloud architecture|co-browse|digital customer engagement|email|inbound|interactive voice response ivr|live chat|messaging apps|outbound|social media\/social listening\u00a0|virtual agents\/voicebots|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/vivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Vivo.png\"  height=\"240\" width=\"440\" alt=\"Vivo\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"education na cloud architecture digital customer engagement email inbound integrations and apps live chat outbound workforce engagement management (wem)\" data-tax_industry=\"education\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-governors-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_WGU2.png\"  height=\"240\" width=\"440\" alt=\"Western Governors University\"><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"transportation travel &amp;\u00a0hospitality emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat predictive engagement workforce engagement management (wem)\" data-tax_industry=\"transportation|travel and\u00a0hospitality\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|predictive engagement|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/hxm16pCUb84?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Nespresso-1980x1080-px.png\" alt=\"Nespresso 1980&#215;1080 px\" width=\"1440\" height=\"785\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/Ai5YGHIiC_8?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Kpn-1980x1080-px.png\" alt=\"Kpn 1980&#215;1080 px\" width=\"1440\" height=\"785\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/qrhLVurAq6s?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TechStyle-1980x1080-px.png\" alt=\"Techstyle 1980&#215;1080 px\" width=\"1440\" height=\"785\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/U1dcR93UbFo?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Goodleap-1980x1080-px.png\" alt=\"Goodleap 1980&#215;1080 px\" width=\"1440\" height=\"785\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/vfG4RsiPeKU?si=rAUHwx7UAAYC3ahg\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Nestle-1980x1080-px.png\" alt=\"Nestle 1980&#215;1080 px\" width=\"1440\" height=\"785\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"genesys-image align-center\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/i8cNwfAhCSo?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Lintelio-1980x1080-px.png\" alt=\"Lintelio 1980&#215;1080 px\" width=\"1440\" height=\"785\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715705762207{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]<span class=\"g_separator genesys-light-gray\" style=\"height:1px\"><\/span>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"grid-customer-stories grid-cards grid-col-3 has-filter\" data-col=\"col-3\" data-per-load=\"12\"><div class=\"grid-container customers-grid row\"><div class=\"col-12 col-md-3 text-end\"><button class=\"badge bgc-lgray border-0 collapsed d-md-none font-weight-regular mb-1 p-1 rounded-1 text-16\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#mobileFilter\" aria-expanded=\"false\" aria-controls=\"mobileFilter\"><i class=\"fa-kit fa-filter\"><\/i> Filter<\/button> <div id=\"mobileFilter\" class=\"grid-filter-container collapse d-md-block text-start\"><div class=\"grid-filter\"><div class=\"filter-container\"><div class=\"grid-custom-filters\">\r\n        <div class=\"form-floating mb-1\">\r\n            <input type=\"text\" class=\"text-16 form-control grid-filter-input grid-search\" id=\"filter_search\" data-label=\"Search\" placeholder=\"Search\"\/>\r\n            <label for=\"filter_search\">Search<\/label>\r\n        <\/div><div class=\"accordion\" id=\"cs-filter\">\r\n                <div id=\"tax_industry\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none \" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_industry\" aria-expanded=\"true\" aria-controls=\"target-tax_industry\">\r\n                            Industry\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_industry\" class=\"accordion-collapse collapse show\">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_industry\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_industry\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automotive\" id=\"automotive\" data-slug=\"automotive\">\r\n                        <label class=\"form-check-label\" for=\"automotive\">Automotive<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"banking\" id=\"banking\" data-slug=\"banking\">\r\n                        <label class=\"form-check-label\" for=\"banking\">Banking<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"communications \/ telecommunications\" id=\"communications\" data-slug=\"communications\">\r\n                        <label class=\"form-check-label\" for=\"communications\">Communications \/ Telecommunications<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"education\" id=\"education\" data-slug=\"education\">\r\n                        <label class=\"form-check-label\" for=\"education\">Education<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"entertainment\" id=\"entertainment\" data-slug=\"entertainment\">\r\n                        <label class=\"form-check-label\" for=\"entertainment\">Entertainment<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"financial services\" id=\"financial-services\" data-slug=\"financial-services\">\r\n                        <label class=\"form-check-label\" for=\"financial-services\">Financial Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"food delivery\" id=\"food-delivery\" data-slug=\"food-delivery\">\r\n                        <label class=\"form-check-label\" for=\"food-delivery\">Food delivery<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"government\" id=\"government\" data-slug=\"government\">\r\n                        <label class=\"form-check-label\" for=\"government\">Government<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"healthcare\" id=\"healthcare\" data-slug=\"healthcare\">\r\n                        <label class=\"form-check-label\" for=\"healthcare\">Healthcare<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"insurance\" id=\"insurance\" data-slug=\"insurance\">\r\n                        <label class=\"form-check-label\" for=\"insurance\">Insurance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"logistics\" id=\"logistics\" data-slug=\"logistics\">\r\n                        <label class=\"form-check-label\" for=\"logistics\">Logistics<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"manufacturing\" id=\"manufacturing\" data-slug=\"manufacturing\">\r\n                        <label class=\"form-check-label\" for=\"manufacturing\">Manufacturing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"media and marketing\" id=\"media\" data-slug=\"media\">\r\n                        <label class=\"form-check-label\" for=\"media\">Media &amp; marketing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"nonprofit\" id=\"nonprofit\" data-slug=\"nonprofit\">\r\n                        <label class=\"form-check-label\" for=\"nonprofit\">Nonprofit<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outsourcing\" id=\"outsourcing\" data-slug=\"outsourcing\">\r\n                        <label class=\"form-check-label\" for=\"outsourcing\">Outsourcing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"real estate\" id=\"real-estate\" data-slug=\"real-estate\">\r\n                        <label class=\"form-check-label\" for=\"real-estate\">Real Estate<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"retail\" id=\"retail\" data-slug=\"retail\">\r\n                        <label class=\"form-check-label\" for=\"retail\">Retail<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sales\" id=\"sales\" data-slug=\"sales\">\r\n                        <label class=\"form-check-label\" for=\"sales\">Sales<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"services\" id=\"services\" data-slug=\"services\">\r\n                        <label class=\"form-check-label\" for=\"services\">Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"technology\" id=\"technology\" data-slug=\"technology\">\r\n                        <label class=\"form-check-label\" for=\"technology\">Technology<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"transportation\" id=\"transportation\" data-slug=\"transportation\">\r\n                        <label class=\"form-check-label\" for=\"transportation\">Transportation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"travel and\u00a0hospitality\" id=\"hospitality\" data-slug=\"hospitality\">\r\n                        <label class=\"form-check-label\" for=\"hospitality\">Travel &amp;\u00a0hospitality<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"utility\" id=\"utility\" data-slug=\"utility\">\r\n                        <label class=\"form-check-label\" for=\"utility\">Utility<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_region\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_region\" aria-expanded=\"false\" aria-controls=\"target-tax_region\">\r\n                            Region\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_region\" class=\"accordion-collapse collapse \"><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_region\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"apac\" id=\"apac\" data-slug=\"apac\">\r\n                        <label class=\"form-check-label\" for=\"apac\">APAC<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"emea\" id=\"emea\" data-slug=\"emea\">\r\n                        <label class=\"form-check-label\" for=\"emea\">EMEA<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"latam\" id=\"latam\" data-slug=\"latam\">\r\n                        <label class=\"form-check-label\" for=\"latam\">LATAM<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"na\" id=\"na\" data-slug=\"na\">\r\n                        <label class=\"form-check-label\" for=\"na\">NA<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div>\r\n                <div id=\"tax_capability\" class=\"check-group accordion-item\">\r\n                    <div class=\"text-22 font-weight-bold\">\r\n                        <button class=\"accordion-button rounded shadow-none collapsed\" type=\"button\" data-bs-toggle=\"collapse\" data-bs-target=\"#target-tax_capability\" aria-expanded=\"false\" aria-controls=\"target-tax_capability\">\r\n                            Capability\r\n                        <\/button>\r\n                    <\/div>\r\n                <div id=\"target-tax_capability\" class=\"accordion-collapse collapse \">\r\n                    <div class=\"input-group mb-1\">\r\n                        <input type=\"text\" class=\"mx-1 form-control filter-taxonomy-search\" data-target=\"checkboxes-tax_capability\" placeholder=\"Search\"\/>\r\n                    <\/div><div class=\"accordion-body\"><div class=\"checkbox-list\" id=\"checkboxes-tax_capability\">\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"ai and automation\" id=\"ai\" data-slug=\"ai\">\r\n                        <label class=\"form-check-label\" for=\"ai\">AI and automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"agent assist\/agent copilot\" id=\"agent-assist\" data-slug=\"agent-assist\">\r\n                        <label class=\"form-check-label\" for=\"agent-assist\">Agent assist\/agent copilot<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"analytics and reporting\" id=\"analytics-reporting\" data-slug=\"analytics-reporting\">\r\n                        <label class=\"form-check-label\" for=\"analytics-reporting\">Analytics &amp; Reporting<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"automatic call distribution acd\" id=\"automatic-call-distribution-acd\" data-slug=\"automatic-call-distribution-acd\">\r\n                        <label class=\"form-check-label\" for=\"automatic-call-distribution-acd\">Automatic Call Distribution (ACD)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"chatbots\/web messaging\" id=\"chatbots\" data-slug=\"chatbots\">\r\n                        <label class=\"form-check-label\" for=\"chatbots\">Chatbots\/web messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"cloud architecture\" id=\"cloud\" data-slug=\"cloud\">\r\n                        <label class=\"form-check-label\" for=\"cloud\">Cloud architecture<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"co-browse\" id=\"cobrowse-and-screen-share\" data-slug=\"cobrowse-and-screen-share\">\r\n                        <label class=\"form-check-label\" for=\"cobrowse-and-screen-share\">Co-browse<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"customer journey management\" id=\"customer-journey-management\" data-slug=\"customer-journey-management\">\r\n                        <label class=\"form-check-label\" for=\"customer-journey-management\">Customer Journey Management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"digital customer engagement\" id=\"digital\" data-slug=\"digital\">\r\n                        <label class=\"form-check-label\" for=\"digital\">Digital customer engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"email\" id=\"email\" data-slug=\"email\">\r\n                        <label class=\"form-check-label\" for=\"email\">Email<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"employee performance management\" id=\"employee-performance-management-tools\" data-slug=\"employee-performance-management-tools\">\r\n                        <label class=\"form-check-label\" for=\"employee-performance-management-tools\">Employee performance management<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"forecasting and scheduling\" id=\"workforce-scheduling-and-forecasting\" data-slug=\"workforce-scheduling-and-forecasting\">\r\n                        <label class=\"form-check-label\" for=\"workforce-scheduling-and-forecasting\">Forecasting and scheduling<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"inbound\" id=\"inbound\" data-slug=\"inbound\">\r\n                        <label class=\"form-check-label\" for=\"inbound\">Inbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"integrations and apps\" id=\"integrations-and-apps\" data-slug=\"integrations-and-apps\">\r\n                        <label class=\"form-check-label\" for=\"integrations-and-apps\">Integrations and Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"interactive voice response ivr\" id=\"interactive-voice-response-ivr\" data-slug=\"interactive-voice-response-ivr\">\r\n                        <label class=\"form-check-label\" for=\"interactive-voice-response-ivr\">Interactive Voice Response (IVR)<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"knowledge management tools\" id=\"knowledge-management-tools\" data-slug=\"knowledge-management-tools\">\r\n                        <label class=\"form-check-label\" for=\"knowledge-management-tools\">Knowledge management tools<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"live chat\" id=\"chat\" data-slug=\"chat\">\r\n                        <label class=\"form-check-label\" for=\"chat\">Live chat<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"messaging apps\" id=\"messaging-apps\" data-slug=\"messaging-apps\">\r\n                        <label class=\"form-check-label\" for=\"messaging-apps\">Messaging Apps<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"omnichannel\" id=\"omnichannel\" data-slug=\"omnichannel\">\r\n                        <label class=\"form-check-label\" for=\"omnichannel\">Omnichannel<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"outbound\" id=\"outbound\" data-slug=\"outbound\">\r\n                        <label class=\"form-check-label\" for=\"outbound\">Outbound<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive engagement\" id=\"predictive-web-engagement\" data-slug=\"predictive-web-engagement\">\r\n                        <label class=\"form-check-label\" for=\"predictive-web-engagement\">Predictive engagement<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"predictive routing\" id=\"predictive-routing\" data-slug=\"predictive-routing\">\r\n                        <label class=\"form-check-label\" for=\"predictive-routing\">Predictive routing<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"quality assurance and monitoring\" id=\"quality-assurance-and-monitoring\" data-slug=\"quality-assurance-and-monitoring\">\r\n                        <label class=\"form-check-label\" for=\"quality-assurance-and-monitoring\">Quality Assurance and Monitoring<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"reporting integrations and export\" id=\"reporting-integrations-and-export\" data-slug=\"reporting-integrations-and-export\">\r\n                        <label class=\"form-check-label\" for=\"reporting-integrations-and-export\">Reporting Integrations and Export<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"sms messaging\" id=\"sms\" data-slug=\"sms\">\r\n                        <label class=\"form-check-label\" for=\"sms\">SMS messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"security and compliance\" id=\"security-and-compliance\" data-slug=\"security-and-compliance\">\r\n                        <label class=\"form-check-label\" for=\"security-and-compliance\">Security and compliance<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"social media\/social listening\u00a0\" id=\"social-media\" data-slug=\"social-media\">\r\n                        <label class=\"form-check-label\" for=\"social-media\">Social media\/social listening\u00a0<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"speech and text analytics\" id=\"speech-and-text-analytics\" data-slug=\"speech-and-text-analytics\">\r\n                        <label class=\"form-check-label\" for=\"speech-and-text-analytics\">Speech and Text Analytics<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"unified communications and collaboration\" id=\"unified-communications-and-collaboration\" data-slug=\"unified-communications-and-collaboration\">\r\n                        <label class=\"form-check-label\" for=\"unified-communications-and-collaboration\">Unified Communications and Collaboration<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"virtual agents\/voicebots\" id=\"voicebots\" data-slug=\"voicebots\">\r\n                        <label class=\"form-check-label\" for=\"voicebots\">Virtual agents\/voicebots<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"voice services\" id=\"voice-services\" data-slug=\"voice-services\">\r\n                        <label class=\"form-check-label\" for=\"voice-services\">Voice Services<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"web messaging\" id=\"web-messaging\" data-slug=\"web-messaging\">\r\n                        <label class=\"form-check-label\" for=\"web-messaging\">Web Messaging<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"work automation\" id=\"work-automation\" data-slug=\"work-automation\">\r\n                        <label class=\"form-check-label\" for=\"work-automation\">Work automation<\/label>\r\n                    <\/div>\r\n                    <div class=\"form-check\">\r\n                        <input class=\"form-check-input\" type=\"checkbox\" value=\"workforce engagement management wem\" id=\"workforce-engagement-management-wem\" data-slug=\"workforce-engagement-management-wem\">\r\n                        <label class=\"form-check-label\" for=\"workforce-engagement-management-wem\">Workforce Engagement Management (WEM)<\/label>\r\n                    <\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\r\n        <div class=\"btn-container justify-content-center\">\r\n            <a href=\"#\" class=\"btn btn-secondary clear-btn small w-100 justify-content-center\">Clear all<\/a>\r\n        <\/div><\/div><\/div><\/div><div class=\"customer-stories-grid-main-col col-12 col-md-9\"><div class=\"row gutter-small\"><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail travel &amp;\u00a0hospitality emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email forecasting and scheduling inbound live chat outbound social media\/social listening\u00a0 web messaging workforce engagement management (wem)\" data-tax_industry=\"retail|travel and\u00a0hospitality\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|live chat|outbound|social media\/social listening\u00a0|web messaging|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/virgin-atlantic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Virgin-Atlantic.png\"  height=\"240\" width=\"440\" alt=\"Virgin Atlantic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Virgin Atlantic<\/h3><p class=\"cs-title\">Virgin Atlantic gains $28M three-year value from Genesys Cloud AI <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services\" data-tax_industry=\"financial services\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/visa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Visa-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"Visa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Visa<\/h3><p class=\"cs-title\">Visa\u00a0aims to transform its CX with\u00a0Unified Experience from\u00a0Genesys and ServiceNow<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility apac agent assist\/agent copilot ai and automation predictive engagement speech and text analytics web messaging workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|predictive engagement|speech and text analytics|web messaging|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/engie-australia-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Engie-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"ENGIE logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ENGIE Australia &#038; New Zealand<\/h3><p class=\"cs-title\">ENGIE streamlines experiences with AI and gains a 75% improvement in NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"entertainment technology apac\" data-tax_industry=\"entertainment|technology\" data-tax_region=\"apac\" data-tax_set=\"video\" data-partners=\"itapps\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/astro-malaysia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Astro-Featured-Image-_Logo.png\"  height=\"200\" width=\"400\" alt=\"Astro logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Astro Malaysia<\/h3><p class=\"cs-title\">Astro increases customer satisfaction 27% and accelerates self-service adoption<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"utility emea inbound outbound web messaging\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|web messaging\" data-partners=\"sabio\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/essent\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Essent-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Essent logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Essent<\/h3><p class=\"cs-title\">Essent boosts CX and employee satisfaction through superior voice and digital journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services latam analytics &amp; reporting chatbots\/web messaging knowledge management tools messaging apps outbound predictive routing social media\/social listening\u00a0 speech and text analytics workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|chatbots\/web messaging|knowledge management tools|messaging apps|outbound|predictive routing|social media\/social listening\u00a0|speech and text analytics|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"jupitercx\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/sistecredito\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Sistecredito-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Sistecredito logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sistecredito<\/h3><p class=\"cs-title\">Sistecr\u00e9dito levels up CX \u2014 and sees NPS jump eight points<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare na agent assist\/agent copilot inbound integrations and apps workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"agent assist\/agent copilot|inbound|integrations and apps|workforce engagement management wem\" data-partners=\"epic|genesys cloud health cx\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bon-secours-mercy-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BSMH-Featured-Image-_Logo_stacked.jpg\"  height=\"200\" width=\"400\" alt=\"Bon Secours Mercey Health logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bon Secours Mercy Health<\/h3><p class=\"cs-title\">Bon Secours Mercy Health reimagines its patient experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"na interactive voice response (ivr) predictive routing speech and text analytics virtual agents\/voicebots\" data-tax_region=\"na\" data-tax_capability=\"interactive voice response ivr|predictive routing|speech and text analytics|virtual agents\/voicebots\" data-partners=\"epic|salesforce|pureinsights\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/rush-university-system-for-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/RUSH-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"RUSH logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rush University System for Health<\/h3><p class=\"cs-title\">Rush University System for Health cuts handle time by up to 15%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"retail emea inbound outbound social media\/social listening\u00a0 web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|social media\/social listening\u00a0|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/elkjop-nordic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Elkjop-Nordic-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"Elkjop Nordic logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Elkj\u00f8p Nordic<\/h3><p class=\"cs-title\">Elkj\u00f8p Nordic redefines CX while halving IT systems and streamlining WEM support by 83%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"financial services emea inbound interactive voice response (ivr) predictive routing\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|interactive voice response ivr|predictive routing\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/tymebank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/TymeBank-Featured-Image-_Logo1.jpg\"  height=\"200\" width=\"400\" alt=\"TymeBank logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">GoTyme Bank<\/h3><p class=\"cs-title\">GoTyme Bank elevates its service experience, hitting 90% customer satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"communications \/ telecommunications emea interactive voice response (ivr) voice services\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/magenta-telekom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Magenta-Telekom-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Magenta Telekom logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Magenta Telekom (T-Mobile Austria GmbH)<\/h3><p class=\"cs-title\">Magenta Telekom modernizes customer care <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12\" data-tags=\"healthcare na chatbots\/web messaging live chat voice services\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"chatbots\/web messaging|live chat|voice services\" data-partners=\"connex\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/uhealthsolutions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/UHealthSolutions-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"UHealthSolutions logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UHealthSolutions<\/h3><p class=\"cs-title\">UHealthSolutions achieves 90% faster agent onboarding and a seamless customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services na cloud architecture forecasting and scheduling inbound integrations and apps workforce engagement management (wem)\" data-tax_industry=\"services\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|forecasting and scheduling|inbound|integrations and apps|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/stanley-steemer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Stanley-Steemer.png\"  height=\"240\" width=\"440\" alt=\"Stanley Steemer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Stanley Steemer<\/h3><p class=\"cs-title\">Stanley Steemer reduces IT costs by 70% while elevating customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education apac agent assist\/agent copilot ai and automation analytics &amp; reporting cloud architecture outbound predictive engagement speech and text analytics workforce engagement management (wem)\" data-tax_industry=\"education\" data-tax_region=\"apac\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|analytics and reporting|cloud architecture|outbound|predictive engagement|speech and text analytics|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/charles-sturt-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CSU-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"CSU logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Charles Sturt University<\/h3><p class=\"cs-title\">Charles Sturt University powers empathetic student support with agentic AI, reducing costs by 13%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai and automation cloud architecture predictive routing workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|cloud architecture|predictive routing|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/hsbc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-HSBC.png\"  height=\"240\" width=\"440\" alt=\"HSBC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">HSBC<\/h3><p class=\"cs-title\">HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail technology na agent assist\/agent copilot ai and automation cloud architecture interactive voice response (ivr) predictive routing virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"retail|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|cloud architecture|interactive voice response ivr|predictive routing|virtual agents\/voicebots|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"star telecom\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/best-buy-canada\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Canada-featured-image-logo.jpg\"  height=\"200\" width=\"400\" alt=\"Best Buy Canada - Geek Squad logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Best Buy Canada<\/h3><p class=\"cs-title\">Best Buy Canada realizes a 20% reduction in operational costs with Genesys Cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na agent assist\/agent copilot cloud architecture email voice services\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"agent assist\/agent copilot|cloud architecture|email|voice services\" data-partners=\"amplix\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/aterian\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Aterian-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Aterian logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aterian<\/h3><p class=\"cs-title\">Aterian reduces tech TCO by 65% while improving service levels and satisfaction<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit emea chatbots\/web messaging interactive voice response (ivr) live chat messaging apps outbound speech and text analytics voice services workforce engagement management (wem)\" data-tax_industry=\"nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|interactive voice response ivr|live chat|messaging apps|outbound|speech and text analytics|voice services|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/harambee-youth-employment-accelerator\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Harambee-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Harambee logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Harambee Youth Employment Accelerator<\/h3><p class=\"cs-title\">Harambee uses AI innovation to support South African youth at scale<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"logistics transportation emea inbound\" data-tax_industry=\"logistics|transportation\" data-tax_region=\"emea\" data-tax_capability=\"inbound\" data-partners=\"sap crm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/zim\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Zim-Featured-Image-_Logo_2.jpg\"  height=\"200\" width=\"400\" alt=\"ZIM Integrated Shipping Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ZIM Integrated Shipping Services<\/h3><p class=\"cs-title\">ZIM redefines experience, productivity and IT agility with a unified contact center<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality na email speech and text analytics voice services workforce engagement management (wem)\" data-tax_industry=\"travel and\u00a0hospitality\" data-tax_region=\"na\" data-tax_capability=\"email|speech and text analytics|voice services|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bcd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/BCD-Travel-Featured-Image-_Logo_-1.jpg\"  height=\"200\" width=\"400\" alt=\"BCD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BCD<\/h3><p class=\"cs-title\">BCD delivers smarter journeys at scale with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit outsourcing na knowledge management tools quality assurance and monitoring speech and text analytics workforce engagement management (wem)\" data-tax_industry=\"nonprofit|outsourcing\" data-tax_region=\"na\" data-tax_capability=\"knowledge management tools|quality assurance and monitoring|speech and text analytics|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/inspiritec-2\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/InspiriTec-Featured-Image-_Logo-whitejpg.jpg\"  height=\"200\" width=\"400\" alt=\"InspiriTec logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">InspiriTec<\/h3><p class=\"cs-title\">InspiriTec boosts efficiency and decreases AHT by 15% with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea inbound outbound sms messaging web messaging work automation\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound|sms messaging|web messaging|work automation\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/enity-bank-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Enity-Bank-Group-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Enity logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Enity Bank Group AB<\/h3><p class=\"cs-title\">Enity drives business growth while personalizing CX and reducing IT costs by 20%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive emea digital customer engagement email inbound messaging apps outbound web messaging\" data-tax_industry=\"automotive\" data-tax_region=\"emea\" data-tax_capability=\"digital customer engagement|email|inbound|messaging apps|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/carglass-netherlands\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Carglass Netherlands\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass Netherlands<\/h3><p class=\"cs-title\">Carglass Netherlands recalibrates its experiences as 75% of customers select digital journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government nonprofit na workforce engagement management (wem)\" data-tax_industry=\"government|nonprofit\" data-tax_region=\"na\" data-tax_capability=\"workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/community-legal-services-of-mid-florida-inc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CLS-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Community Legal Services logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Community Legal Services of Mid-Florida, Inc.<\/h3><p class=\"cs-title\">Community Legal Services is changing lives \u2014 one interaction at a time<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications latam agent assist\/agent copilot chatbots\/web messaging messaging apps predictive routing speech and text analytics virtual agents\/voicebots\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"agent assist\/agent copilot|chatbots\/web messaging|messaging apps|predictive routing|speech and text analytics|virtual agents\/voicebots\" data-partners=\"interaxa\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/emtelco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Emtelco-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Emtelco logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emtelco<\/h3><p class=\"cs-title\">Emtelco resolves one-third of self-service interactions on first contact with AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance na\" data-tax_industry=\"insurance\" data-tax_region=\"na\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/beneva\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Beneva-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Beneva\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Beneva<\/h3><p class=\"cs-title\">Beneva achieves a 94% employee satisfaction score after migrating to Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na analytics &amp; reporting chatbots\/web messaging sms messaging virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"analytics and reporting|chatbots\/web messaging|sms messaging|virtual agents\/voicebots|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/steinberg-diagnostic-medical-imaging\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SDMI-Featured-Image-_Logo.jpg\"  height=\"200\" width=\"400\" alt=\"SDMI logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Steinberg Diagnostic Medical Imaging<\/h3><p class=\"cs-title\">SDMI boosts online bookings by 7% with Genesys Cloud virtual assistant<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance latam ai and automation chatbots\/web messaging digital customer engagement messaging apps speech and text analytics virtual agents\/voicebots\" data-tax_industry=\"insurance\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|chatbots\/web messaging|digital customer engagement|messaging apps|speech and text analytics|virtual agents\/voicebots\" data-tax_set=\"video\" data-partners=\"xkale\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/aseguradora-del-sur\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Asur-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Aseguradora del Sur logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aseguradora del Sur<\/h3><p class=\"cs-title\">Aseguradora del Sur gains 80% increase in contact center revenue<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea ai and automation digital customer engagement messaging apps voice services workforce engagement management (wem)\" data-tax_industry=\"banking\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|digital customer engagement|messaging apps|voice services|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/oldenburgische-landesbank-olb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/OLB-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"OLB logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oldenburgische Landesbank (OLB)<\/h3><p class=\"cs-title\">OLB transforms CX with Genesys Cloud, driving faster service and higher NPS<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance apac\" data-tax_industry=\"insurance\" data-tax_region=\"apac\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/aia-new-zealand-limited\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AIA-New-Zealand-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"AIA logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AIA New Zealand Limited<\/h3><p class=\"cs-title\">Modernizing CX insures a healthy future<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications emea agent assist\/agent copilot messaging apps omnichannel predictive routing\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"agent assist\/agent copilot|messaging apps|omnichannel|predictive routing\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/mtn\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/MTN-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"MTN logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">MTN<\/h3><p class=\"cs-title\">MTN and Genesys partner to redefine customer experience across Africa <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam ai and automation analytics &amp; reporting digital customer engagement voice services\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|analytics and reporting|digital customer engagement|voice services\" data-tax_set=\"video\" data-partners=\"sixbell\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/grupo-saesa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Saesa-featured-image-logo.png\"  height=\"203\" width=\"400\" alt=\"Grupo Saesa logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Saesa<\/h3><p class=\"cs-title\">Grupo Saesa powers up its CX strategy with Genesys Cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit apac inbound interactive voice response (ivr) voice services web messaging\" data-tax_industry=\"nonprofit\" data-tax_region=\"apac\" data-tax_capability=\"inbound|interactive voice response ivr|voice services|web messaging\" data-tax_set=\"video\" data-partners=\"telstra\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/salvation-army-australia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SAA-featured-image-Logo-400x200-1.png\"  height=\"203\" width=\"400\" alt=\"Salvation Army Australia logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Salvation Army Australia<\/h3><p class=\"cs-title\">Leveling up CX sparks exceptional engagement at Salvation Army<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na ai and automation inbound outbound workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|inbound|outbound|workforce engagement management wem\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/langley-federal-credit-union\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/LFCU2.png\"  height=\"203\" width=\"400\" alt=\"Langley Federal Credit Union logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Langley Federal Credit Union<\/h3><p class=\"cs-title\">CX innovation at Langley Federal Credit Union boosts satisfaction and loyalty<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na\" data-tax_region=\"na\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/genesys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Genesys.png\"  height=\"240\" width=\"440\" alt=\"Genesys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Genesys<\/h3><p class=\"cs-title\">Genesys product support team boosts CX score by 20 points with Genesys Cloud AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking emea\" data-tax_industry=\"banking\" data-tax_region=\"emea\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/emirates-nbd\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Emirates-NBD-CS.jpg\"  height=\"240\" width=\"440\" alt=\"Emirates NBD logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Emirates NBD<\/h3><p class=\"cs-title\">Emirates NBD aims to deliver more personalized customer interactions and faster resolution using AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/oney-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Oney_Bank.png\"  height=\"240\" width=\"440\" alt=\"Oney Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Oney Bank<\/h3><p class=\"cs-title\">Oney Bank leverages AI to redefine the customer experience <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac inbound quality assurance and monitoring\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"inbound|quality assurance and monitoring\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/sbi-securities\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/SBI-Securities-Featured-Image-Logo-NEW.jpg\"  height=\"200\" width=\"400\" alt=\"SBI logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SBI Securities<\/h3><p class=\"cs-title\">Winning in high-stakes financial markets<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam email inbound interactive voice response (ivr) knowledge management tools messaging apps outbound reporting integrations and export voice services web messaging\" data-tax_region=\"latam\" data-tax_capability=\"email|inbound|interactive voice response ivr|knowledge management tools|messaging apps|outbound|reporting integrations and export|voice services|web messaging\" data-partners=\"esmt|odoo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/thundernet\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-ThunderNet.jpg\"  height=\"240\" width=\"440\" alt=\"ThunderNet\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ThunderNet<\/h3><p class=\"cs-title\">ThunderNet boosts agent productivity and customer satisfaction by 60%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam email messaging apps sms messaging voice services web messaging\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"email|messaging apps|sms messaging|voice services|web messaging\" data-partners=\"crossnet|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/naturgy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Naturgy.png\"  height=\"240\" width=\"440\" alt=\"Naturgy logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Naturgy<\/h3><p class=\"cs-title\">Naturgy optimizes its customer experience, tripling its Net Promoter Score<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na sms messaging virtual agents\/voicebots voice services\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"sms messaging|virtual agents\/voicebots|voice services\" data-partners=\"ttec|salesforce|workday \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/global-payments\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Global_Payments.png\"  height=\"240\" width=\"440\" alt=\"Global Payments\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Global Payments<\/h3><p class=\"cs-title\">Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance latam inbound workforce engagement management (wem)\" data-tax_industry=\"insurance\" data-tax_region=\"latam\" data-tax_capability=\"inbound|workforce engagement management wem\" data-partners=\"ktech\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/youse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Youse-Featured-Image-Logo-new.jpg\"  height=\"200\" width=\"400\" alt=\"Youse logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Youse<\/h3><p class=\"cs-title\">Digital insurance brings democratization of protection to the Brazilian market<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\" data-tax_set=\"video\" data-partners=\"gns\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/grupo-sohin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Sohin.png\"  height=\"240\" width=\"440\" alt=\"Grupo Sohin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Sohin<\/h3><p class=\"cs-title\">Sohin uses empathy and AI to help patients navigate healthcare challenges<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing na cloud architecture inbound integrations and apps\" data-tax_industry=\"outsourcing\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|inbound|integrations and apps\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/lighthouse-works\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Lighthouse_Works.png\"  height=\"240\" width=\"440\" alt=\"Lighthouse Works\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Lighthouse Works<\/h3><p class=\"cs-title\">Lighthouse Works focuses on experiences to level up its impact<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications latam email inbound live chat outbound sms messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"email|inbound|live chat|outbound|sms messaging|web messaging|workforce engagement management wem\" data-partners=\"esmt\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/sales-hub\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Sales-Hub.png\"  height=\"240\" width=\"440\" alt=\"Sales-Hub\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sales-Hub<\/h3><p class=\"cs-title\">Digital tools enable a human touch \u2014 and boost revenues 20% \u2014 for Sales-Hub <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_set=\"video\" data-partners=\"interaxa\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/valcredit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Valcredit.png\"  height=\"240\" width=\"440\" alt=\"ValCredit\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ValCredit<\/h3><p class=\"cs-title\">ValCredit improves customer relations with 59% fewer resources<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea web messaging\" data-tax_region=\"emea\" data-tax_capability=\"web messaging\" data-partners=\"bt|netcompany \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/home-office\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-uk-home-office.png\"  height=\"240\" width=\"440\" alt=\"Home Office\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Home Office<\/h3><p class=\"cs-title\">Putting empathy at the heart of UK public services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance na inbound outbound web messaging workforce engagement management (wem)\" data-tax_industry=\"insurance\" data-tax_region=\"na\" data-tax_capability=\"inbound|outbound|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"parlance speech recognition|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/amica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Amica.png\"  height=\"240\" width=\"440\" alt=\"Amica\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Amica<\/h3><p class=\"cs-title\">Amica lifts service levels by 12% with workforce engagement management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare latam\" data-tax_industry=\"healthcare\" data-tax_region=\"latam\" data-tax_set=\"video\" data-partners=\"infosys\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/coontacto\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-COOntacto.png\"  height=\"240\" width=\"440\" alt=\"COOntacto\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">COOntacto<\/h3><p class=\"cs-title\">COOntacto sees service levels soar from 27% to 89%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality emea\" data-tax_industry=\"travel and\u00a0hospitality\" data-tax_region=\"emea\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/almosafer\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Almosafer.png\"  height=\"240\" width=\"440\" alt=\"Almosafer\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Almosafer<\/h3><p class=\"cs-title\">Almosafer sees an increase in scalability by moving to CX in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/grands-moulins-de-paris\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Grand-Moulins-de-Paris.png\"  height=\"240\" width=\"440\" alt=\"Grands Moulins de Paris\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grands Moulins de Paris<\/h3><p class=\"cs-title\">Grands Moulins de Paris gains simplicity and continuity with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services na ai and automation analytics &amp; reporting inbound workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|analytics and reporting|inbound|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/mt-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-MT-Bank.jpg\"  height=\"240\" width=\"440\" alt=\"M&#038;T Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">M&#038;T Bank<\/h3><p class=\"cs-title\">M&T Bank achieves double-digit benefits by modernizing its CX platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"apac\" data-tax_region=\"apac\" data-tax_set=\"video\" data-partners=\"ntt data \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/siam-commercial-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Siam-Commercial-Bank.jpg\"  height=\"240\" width=\"440\" alt=\"Siam Commercial Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siam Commercial Bank<\/h3><p class=\"cs-title\">A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bnp-paribas\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-BNP_Paribas.png\"  height=\"240\" width=\"440\" alt=\"BNP Paribas\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BNP Paribas<\/h3><p class=\"cs-title\">BNP Paribas realizes millions in cost savings moving to CX in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance na\" data-tax_industry=\"insurance\" data-tax_region=\"na\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/blue-cross-quebec\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_Image-Blue_Cross_Quebec.png\"  height=\"240\" width=\"440\" alt=\"Blue Cross Quebec\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Blue Cross Quebec<\/h3><p class=\"cs-title\">Blue Cross Quebec improves routing, speed of answer and more by implementing Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam email interactive voice response (ivr) live chat messaging apps voice services workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"email|interactive voice response ivr|live chat|messaging apps|voice services|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"coddera |salesforce \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/pagbank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/PagBank_MetaThumbnail_logo.png\"  height=\"240\" width=\"440\" alt=\"PagBank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">PagBank<\/h3><p class=\"cs-title\">PagBank provides first-class support faster \u2014 with a 25% drop in AHT<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/damac\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Damac.jpg\"  height=\"240\" width=\"440\" alt=\"DAMAC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DAMAC<\/h3><p class=\"cs-title\">DAMAC decreased agent interactions by 46% with virtual agents<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea\" data-tax_region=\"emea\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/majid-al-futtaim\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Majid-Al-Futtaim.jpg\"  height=\"240\" width=\"440\" alt=\"Majid al Futtaim\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Majid al Futtaim<\/h3><p class=\"cs-title\">Retailer Majid al Futtaim streamlines service, saving 43% in contact center costs<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam chatbots\/web messaging email inbound live chat messaging apps outbound social media\/social listening\u00a0 speech and text analytics web messaging workforce engagement management (wem)\" data-tax_region=\"latam\" data-tax_capability=\"chatbots\/web messaging|email|inbound|live chat|messaging apps|outbound|social media\/social listening\u00a0|speech and text analytics|web messaging|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/equatorial\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Equatorial_MetaThumbnail_logo.png\"  height=\"240\" width=\"440\" alt=\"Grupo Equatorial\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Equatorial<\/h3><p class=\"cs-title\">Omnichannel CX leads to a 50% improvement in first-call resolution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications emea ai and automation workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/eir\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Eir-Featured-Image-Logo.jpg\"  height=\"200\" width=\"400\" alt=\"Eir logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Eir<\/h3><p class=\"cs-title\">Eir saves up to a minute per call with Agent Copilot<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"latam\" data-tax_region=\"latam\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/vero\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-Vero.png\"  height=\"240\" width=\"440\" alt=\"Vero\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vero<\/h3><p class=\"cs-title\">Vero cuts call wait time in half<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea chatbots\/web messaging inbound live chat outbound web messaging\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|inbound|live chat|outbound|web messaging\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/stater-nv\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer_story-featured_img-Stater.png\"  height=\"240\" width=\"440\" alt=\"Stater N.V.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Stater N.V.<\/h3><p class=\"cs-title\">Stater connects data for more personalized experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications\" data-tax_industry=\"communications \/ telecommunications\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/kpn\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-KPN.png\"  height=\"240\" width=\"440\" alt=\"KPN\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">KPN<\/h3><p class=\"cs-title\">KPN draws on robust insights to deliver personalized customer experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education inbound\" data-tax_industry=\"education\" data-tax_capability=\"inbound\" data-tax_set=\"video\" data-partners=\"microsoft dynamics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bright-horizons\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Bright_Horizons.png\"  height=\"240\" width=\"440\" alt=\"Bright Horizons\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bright Horizons<\/h3><p class=\"cs-title\">Driving personal and business growth<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"na\" data-tax_region=\"na\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/goodleap\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-goodleap.jpg\"  height=\"480\" width=\"880\" alt=\"GoodLeap\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">GoodLeap<\/h3><p class=\"cs-title\">GoodLeap achieves a 173% productivity increase with CX in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"web messaging\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/nespresso\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nespresso.jpg\"  height=\"240\" width=\"440\" alt=\"Nespresso\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nespresso<\/h3><p class=\"cs-title\">Nespresso is building its premium service experience on innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services\" data-tax_industry=\"banking|financial services\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/valley-strong-credit-union\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Valley_Strong.png\"  height=\"240\" width=\"440\" alt=\"Valley Strong Credit Union\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Valley Strong Credit Union<\/h3><p class=\"cs-title\">Valley Strong elevates member experience with unified systems<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility apac chatbots\/web messaging inbound integrations and apps interactive voice response (ivr) live chat outbound predictive engagement web messaging workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"apac\" data-tax_capability=\"chatbots\/web messaging|inbound|integrations and apps|interactive voice response ivr|live chat|outbound|predictive engagement|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"datacom|amazon web services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/alinta-energy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured_image-Alinta_Energy.png\"  height=\"240\" width=\"440\" alt=\"Alinta Energy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Alinta Energy<\/h3><p class=\"cs-title\">Leading the way in energy customer care<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit emea ai and automation email live chat\" data-tax_industry=\"nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|email|live chat\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/refuge\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Refuge.png\"  height=\"240\" width=\"440\" alt=\"Refuge\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Refuge<\/h3><p class=\"cs-title\">Rebuilding lives, removing fear<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-partners=\"infinit.cx|salesforce|microsoft \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/vaillant\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Vaillant.jpg\"  height=\"240\" width=\"440\" alt=\"Vaillant\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vaillant<\/h3><p class=\"cs-title\">Accelerating integration. Enhancing satisfaction.<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"\" data-tax_set=\"video\" data-partners=\"salesforce|microsoft power bi \"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/nestle\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/440x240-Featured-Image-Nestle.jpg\"  height=\"240\" width=\"440\" alt=\"Nestl\u00e9\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nestl\u00e9<\/h3><p class=\"cs-title\">Future-proof cloud migration <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-end\"><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"entertainment retail na cloud architecture email inbound messaging apps workforce engagement management (wem)\" data-tax_industry=\"entertainment|retail\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|email|inbound|messaging apps|workforce engagement management wem\" data-partners=\"email wizard|mindful feedback|pureinsights|thrive\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/fanatics\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Fanatics.png\"  height=\"240\" width=\"440\" alt=\"Fanatics\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fanatics<\/h3><p class=\"cs-title\">Enhancing the fan experience for over 100 million sports enthusiasts<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology apac ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat messaging apps outbound predictive engagement social media\/social listening\u00a0 web messaging\" data-tax_industry=\"technology\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|messaging apps|outbound|predictive engagement|social media\/social listening\u00a0|web messaging\" data-tax_set=\"video\" data-partners=\"openai|microsoft azure\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/prvidr\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/prvidr_image-e1730751039952.png\"  height=\"240\" width=\"240\" alt=\"Prvidr\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Prvidr<\/h3><p class=\"cs-title\">Relentless pursuit of service excellence<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing services emea cloud architecture inbound integrations and apps messaging apps\" data-tax_industry=\"outsourcing|services\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|messaging apps\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/odity\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Odity.png\"  height=\"240\" width=\"440\" alt=\"Odity\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Odity<\/h3><p class=\"cs-title\">Setting new standards in customer experience for over 130 premium brands<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare latam ai and automation analytics &amp; reporting chatbots\/web messaging cloud architecture digital customer engagement email inbound live chat messaging apps omnichannel outbound quality assurance and monitoring social media\/social listening\u00a0 workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|analytics and reporting|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|live chat|messaging apps|omnichannel|outbound|quality assurance and monitoring|social media\/social listening\u00a0|workforce engagement management wem\" data-partners=\"invenit\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/grupo-sabin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Sabin.png\"  height=\"240\" width=\"440\" alt=\"Grupo Sabin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Sabin<\/h3><p class=\"cs-title\">Bot-blended regional services with a personal touch<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea ai and automation cloud architecture digital customer engagement email employee performance management inbound live chat outbound predictive engagement workforce engagement management (wem)\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|cloud architecture|digital customer engagement|email|employee performance management|inbound|live chat|outbound|predictive engagement|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/ionos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_IONOS.png\"  height=\"240\" width=\"440\" alt=\"IONOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">IONOS<\/h3><p class=\"cs-title\">IONOS levels up AI-powered customer experiences with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"media &amp; marketing emea ai and automation cloud architecture digital customer engagement inbound integrations and apps workforce engagement management (wem)\" data-tax_industry=\"media and marketing\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|cloud architecture|digital customer engagement|inbound|integrations and apps|workforce engagement management wem\" data-partners=\"vr voice|sap\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/digital-dialog\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Digital_Dialog.png\"  height=\"240\" width=\"440\" alt=\"Digital Dialog\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Digital Dialog<\/h3><p class=\"cs-title\">Achieved ROI in three months<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology apac ai and automation analytics &amp; reporting cloud architecture inbound integrations and apps messaging apps outbound quality assurance and monitoring speech and text analytics workforce engagement management (wem)\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|analytics and reporting|cloud architecture|inbound|integrations and apps|messaging apps|outbound|quality assurance and monitoring|speech and text analytics|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/hexaware\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Hexaware.png\"  height=\"240\" width=\"440\" alt=\"Hexaware\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Hexaware<\/h3><p class=\"cs-title\">60% of calls are fully automated<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government utility na cloud architecture inbound quality assurance and monitoring workforce engagement management (wem)\" data-tax_industry=\"government|utility\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|inbound|quality assurance and monitoring|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/city-of-clearwater\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_City-of-Clearwater.png\"  height=\"240\" width=\"440\" alt=\"City of Clearwater\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">City of Clearwater<\/h3><p class=\"cs-title\">Zero staff attrition since implementing Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare latam ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound messaging apps outbound social media\/social listening\u00a0\" data-tax_industry=\"healthcare\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|messaging apps|outbound|social media\/social listening\u00a0\" data-tax_set=\"video\" data-partners=\"e-contact\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/redsalud\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_RedSalud.png\"  height=\"240\" width=\"440\" alt=\"RedSalud\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">RedSalud<\/h3><p class=\"cs-title\">Reduced contact center costs by 30%<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam ai and automation analytics &amp; reporting chatbots\/web messaging cloud architecture digital customer engagement email inbound interactive voice response (ivr) live chat outbound social media\/social listening\u00a0 virtual agents\/voicebots voice services\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|analytics and reporting|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|interactive voice response ivr|live chat|outbound|social media\/social listening\u00a0|virtual agents\/voicebots|voice services\" data-partners=\"esmt|videoengager\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bac\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BAC.png\"  height=\"240\" width=\"440\" alt=\"BAC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BAC<\/h3><p class=\"cs-title\">Boosting efficiency with digital channels<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing services emea cloud architecture digital customer engagement email inbound live chat omnichannel outbound social media\/social listening\u00a0 workforce engagement management (wem)\" data-tax_industry=\"outsourcing|services\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|live chat|omnichannel|outbound|social media\/social listening\u00a0|workforce engagement management wem\" data-partners=\"ntt\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/o-phon\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Ophon.png\"  height=\"240\" width=\"440\" alt=\"O.phon\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">O.phon<\/h3><p class=\"cs-title\">Processing support requests 64% faster<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps messaging apps outbound social media\/social listening\u00a0\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|messaging apps|outbound|social media\/social listening\u00a0\" data-partners=\"connect\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/king-price-insurance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-11.png\"  height=\"240\" width=\"440\" alt=\"King Price Insurance\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">King Price Insurance<\/h3><p class=\"cs-title\">48% lower total cost of ownership with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services services emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email employee performance management forecasting and scheduling inbound integrations and apps live chat outbound quality assurance and monitoring workforce engagement management (wem)\" data-tax_industry=\"financial services|services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|employee performance management|forecasting and scheduling|inbound|integrations and apps|live chat|outbound|quality assurance and monitoring|workforce engagement management wem\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/pluxee-romania\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pluxee.png\"  height=\"240\" width=\"440\" alt=\"Pluxee Romania\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pluxee Romania<\/h3><p class=\"cs-title\">95% of all chat conversations are resolved using a Genesys bot <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na ai and automation chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps live chat speech and text analytics virtual agents\/voicebots web messaging workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|live chat|speech and text analytics|virtual agents\/voicebots|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"amazon web services|google cloud|pega\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/modivcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Modivcare.png\"  height=\"240\" width=\"440\" alt=\"Modivcare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Modivcare<\/h3><p class=\"cs-title\">$17 million cost savings and rising<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services technology emea cloud architecture digital customer engagement email forecasting and scheduling inbound integrations and apps live chat workforce engagement management (wem)\" data-tax_industry=\"services|technology\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|integrations and apps|live chat|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/benify\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Benify.png\"  height=\"240\" width=\"440\" alt=\"Benify\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Benify<\/h3><p class=\"cs-title\">Boosting efficiency through unified CCaaS and Salesforce CRM <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications technology emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email forecasting and scheduling inbound integrations and apps live chat messaging apps omnichannel outbound social media\/social listening\u00a0 web messaging workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications|technology\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|integrations and apps|live chat|messaging apps|omnichannel|outbound|social media\/social listening\u00a0|web messaging|workforce engagement management wem\" data-partners=\"kerv experience|amazon polly|microsoft dynamics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/fibrus-networks\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-9.png\"  height=\"240\" width=\"440\" alt=\"Fibrus Networks\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fibrus Networks<\/h3><p class=\"cs-title\">Matching high-speed broadband services with digital-first customer care<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac ai and automation cloud architecture digital customer engagement employee performance management forecasting and scheduling inbound integrations and apps outbound virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|cloud architecture|digital customer engagement|employee performance management|forecasting and scheduling|inbound|integrations and apps|outbound|virtual agents\/voicebots|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"spark nz|aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/kiwibank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Kiwibank-1.png\"  height=\"240\" width=\"440\" alt=\"Kiwibank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Kiwibank<\/h3><p class=\"cs-title\">Aligning AI-driven efficiency, productivity and financial benefits to brand values<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit na ai and automation chatbots\/web messaging cloud architecture digital customer engagement inbound live chat messaging apps sms messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"nonprofit\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|live chat|messaging apps|sms messaging|web messaging|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/the-trevor-project\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-8.png\"  height=\"240\" width=\"440\" alt=\"The Trevor Project\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">The Trevor Project<\/h3><p class=\"cs-title\">Providing hope through 24\/7 crisis support services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education apac agent assist\/agent copilot ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound live chat messaging apps outbound predictive engagement sms messaging social media\/social listening\u00a0 speech and text analytics web messaging\" data-tax_industry=\"education\" data-tax_region=\"apac\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|live chat|messaging apps|outbound|predictive engagement|sms messaging|social media\/social listening\u00a0|speech and text analytics|web messaging\" data-tax_set=\"video\" data-partners=\"nexon asia pacific\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-sydney-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_WSU.png\"  height=\"240\" width=\"440\" alt=\"Western Sydney University logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Western Sydney University<\/h3><p class=\"cs-title\">Western Sydney University transforms communication in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email forecasting and scheduling inbound integrations and apps live chat outbound predictive routing workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|integrations and apps|live chat|outbound|predictive routing|workforce engagement management wem\" data-partners=\"aws s3 recording bulk actions|email wizard|microsoft dynamics|salesforce|surveypal\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/rainmaker\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rainmaker.png\"  height=\"240\" width=\"440\" alt=\"Rainmaker\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rainmaker<\/h3><p class=\"cs-title\">Rainmaker leverages integration for greater sales and service success<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive retail emea cloud architecture email inbound integrations and apps outbound\" data-tax_industry=\"automotive|retail\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|email|inbound|integrations and apps|outbound\" data-partners=\"pci pal|pureinsights|zendesk\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/auto-trader\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Auto-Trader.png\"  height=\"240\" width=\"440\" alt=\"Auto Trader\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Auto Trader<\/h3><p class=\"cs-title\">Boosting the UK\u2019s largest digital automotive marketplace with cloud contact center transformation <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare apac cloud architecture inbound integrations and apps interactive voice response (ivr) outbound\" data-tax_industry=\"healthcare\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|interactive voice response ivr|outbound\" data-partners=\"tata communications|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/narayana-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Narayana.png\"  height=\"240\" width=\"440\" alt=\"Narayana Health\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Narayana Health<\/h3><p class=\"cs-title\">Narayana Health achieves greater patient care and operational efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai and automation chatbots\/web messaging email forecasting and scheduling inbound live chat social media\/social listening\u00a0 web messaging workforce engagement management (wem)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|email|forecasting and scheduling|inbound|live chat|social media\/social listening\u00a0|web messaging|workforce engagement management wem\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/puregym\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_PureGym.png\"  height=\"240\" width=\"440\" alt=\"PureGym\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">PureGym<\/h3><p class=\"cs-title\">PureGym solves peak demand challenges with digital and AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac ai and automation analytics &amp; reporting chatbots\/web messaging cloud architecture digital customer engagement inbound live chat predictive routing web messaging workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|analytics and reporting|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|live chat|predictive routing|web messaging|workforce engagement management wem\" data-partners=\"qpc\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/beyond-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Beyond_Bank.png\"  height=\"240\" width=\"440\" alt=\"Beyond Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Beyond Bank<\/h3><p class=\"cs-title\">Beyond Bank activates new AI capabilities to streamline call handling and improve service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail transportation travel &amp;\u00a0hospitality latam analytics &amp; reporting cloud architecture digital customer engagement email employee performance management forecasting and scheduling inbound integrations and apps interactive voice response (ivr) live chat outbound quality assurance and monitoring workforce engagement management (wem)\" data-tax_industry=\"retail|transportation|travel and\u00a0hospitality\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|cloud architecture|digital customer engagement|email|employee performance management|forecasting and scheduling|inbound|integrations and apps|interactive voice response ivr|live chat|outbound|quality assurance and monitoring|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"salesforce|pureinsights|kranon\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/aeromexico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Aeromexico_2.png\"  height=\"240\" width=\"440\" alt=\"Aeromexico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aeromexico<\/h3><p class=\"cs-title\">Aeromexico elevates customer and employee experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare nonprofit apac analytics &amp; reporting automatic call distribution (acd) cloud architecture digital customer engagement email inbound integrations and apps live chat outbound sms messaging voice services\" data-tax_industry=\"healthcare|nonprofit\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|automatic call distribution acd|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|sms messaging|voice services\" data-partners=\"qpc|call journey\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/anglicare-sydney\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Anglicare.png\"  height=\"240\" width=\"440\" alt=\"Anglicare Sydney\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Anglicare Sydney<\/h3><p class=\"cs-title\">Improving staff and client experience with Genesys Cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications na ai and automation cloud architecture customer journey management\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|cloud architecture|customer journey management\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/arvig\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_arvig.png\"  height=\"240\" width=\"440\" alt=\"Arvig\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Arvig<\/h3><p class=\"cs-title\">Unlocking business value with customer journey management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac cloud architecture digital customer engagement email inbound integrations and apps live chat sms messaging workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|sms messaging|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/security-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Security-Bank.png\"  height=\"240\" width=\"440\" alt=\"Security Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Security Bank<\/h3><p class=\"cs-title\">Crafting better banking journeys with omnichannel experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"food delivery apac cloud architecture\" data-tax_industry=\"food delivery\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/robinhood\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Robinhood.png\"  height=\"240\" width=\"440\" alt=\"Robinhood\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Robinhood<\/h3><p class=\"cs-title\">Elevating customer experience in food delivery<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing na ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps interactive voice response (ivr) live chat outbound sms messaging virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|interactive voice response ivr|live chat|outbound|sms messaging|virtual agents\/voicebots|workforce engagement management wem\" data-partners=\"amazon web services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/maximus\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Maximus.png\"  height=\"240\" width=\"440\" alt=\"Maximus\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Maximus<\/h3><p class=\"cs-title\">Transforming global BPO operations<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare apac cloud architecture forecasting and scheduling inbound workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture|forecasting and scheduling|inbound|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/maxicare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Maxicare-Featured-Image-_Logo_.jpg\"  height=\"200\" width=\"400\" alt=\"Maxicare logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Maxicare<\/h3><p class=\"cs-title\">Enhancing customer experience and improving agent productivity in healthcare<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email forecasting and scheduling inbound integrations and apps live chat messaging apps outbound sms messaging social media\/social listening\u00a0 speech and text analytics workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|integrations and apps|live chat|messaging apps|outbound|sms messaging|social media\/social listening\u00a0|speech and text analytics|workforce engagement management wem\" data-partners=\"connect\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/northumbrian-water\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Northumbrian_Water.png\"  height=\"240\" width=\"440\" alt=\"Northumbrian Water\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Northumbrian Water<\/h3><p class=\"cs-title\">Booting employee experience and operation efficiency<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea agent assist\/agent copilot ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat outbound predictive engagement virtual agents\/voicebots web messaging\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|predictive engagement|virtual agents\/voicebots|web messaging\" data-tax_set=\"video\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/electrolux-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Electrolux.png\"  height=\"240\" width=\"440\" alt=\"Electrolux Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Electrolux Group<\/h3><p class=\"cs-title\">Electrolux Group puts customer centricity and agent empowerment first<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"real estate emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound live chat messaging apps web messaging workforce engagement management (wem)\" data-tax_industry=\"real estate\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|live chat|messaging apps|web messaging|workforce engagement management wem\" data-partners=\"email wizard\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bpha\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BPHA.png\"  height=\"240\" width=\"440\" alt=\"BPHA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BPHA<\/h3><p class=\"cs-title\">Building better customer and employee experiences with digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government utility emea chatbots\/web messaging cloud architecture forecasting and scheduling inbound integrations and apps interactive voice response (ivr) outbound workforce engagement management (wem)\" data-tax_industry=\"government|utility\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|forecasting and scheduling|inbound|integrations and apps|interactive voice response ivr|outbound|workforce engagement management wem\" data-partners=\"adventus solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/eesti-energia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Eesti-Energia.png\"  height=\"240\" width=\"440\" alt=\"Eesti Energia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Eesti Energia<\/h3><p class=\"cs-title\">Achieving sustainability in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na ai and automation chatbots\/web messaging cloud architecture digital customer engagement email forecasting and scheduling inbound live chat outbound sms messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|live chat|outbound|sms messaging|web messaging|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/adapthealth\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_AdaptHealth.png\"  height=\"240\" width=\"440\" alt=\"AdaptHealth\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">AdaptHealth<\/h3><p class=\"cs-title\">Redesigning experience with highly engaged contact centers <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality emea chatbots\/web messaging cloud architecture digital customer engagement email forecasting and scheduling inbound integrations and apps live chat outbound workforce engagement management (wem)\" data-tax_industry=\"travel and\u00a0hospitality\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|integrations and apps|live chat|outbound|workforce engagement management wem\" data-partners=\"globalconnect|amelia|scorebuddy|shelf\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/etraveli\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Etraveli.png\"  height=\"240\" width=\"440\" alt=\"Etraveli\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Etraveli<\/h3><p class=\"cs-title\">Etraveli Group unifies contact centers, improving customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government nonprofit na ai and automation analytics &amp; reporting chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps live chat omnichannel sms messaging virtual agents\/voicebots\" data-tax_industry=\"government|nonprofit\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|analytics and reporting|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|live chat|omnichannel|sms messaging|virtual agents\/voicebots\" data-tax_set=\"video\" data-partners=\"aws|pureinsights\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/national-domestic-violence-hotline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_hotline.png\"  height=\"240\" width=\"440\" alt=\"National Domestic Violence Hotline\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">National Domestic Violence Hotline<\/h3><p class=\"cs-title\">Transforming service to survivors and enabling workforce mobility through cloud and AI innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"real estate services emea analytics &amp; reporting cloud architecture digital customer engagement email sms messaging\" data-tax_industry=\"real estate|services\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|cloud architecture|digital customer engagement|email|sms messaging\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bo-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BO.png\"  height=\"240\" width=\"440\" alt=\"B&#038;O Service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">B&#038;O Service<\/h3><p class=\"cs-title\">German housing leader gains much-needed reliability and scalability<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology na agent assist\/agent copilot ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat outbound sms messaging web messaging workforce engagement management (wem)\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"na\" data-tax_capability=\"agent assist\/agent copilot|ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|sms messaging|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"microsoft|google cloud|servicenow\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/unisys\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Unisys.png\"  height=\"240\" width=\"440\" alt=\"Unisys\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Unisys<\/h3><p class=\"cs-title\">Unisys enhances client experiences on a global scale with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government na ai and automation analytics &amp; reporting chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps live chat outbound sms messaging\" data-tax_industry=\"government\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|analytics and reporting|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|live chat|outbound|sms messaging\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/missouri-department-of-social-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_MO_Dept_SS.png\"  height=\"240\" width=\"440\" alt=\"Missouri Department of Social Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Missouri Department of Social Services<\/h3><p class=\"cs-title\">Transforming customer experience with digital engagement <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government emea ai and automation cloud architecture digital customer engagement email inbound integrations and apps live chat social media\/social listening\u00a0 virtual agents\/voicebots web messaging\" data-tax_industry=\"government\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|social media\/social listening\u00a0|virtual agents\/voicebots|web messaging\" data-partners=\"kerv|amazon web services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/somerset-council\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Somerset-Council.png\"  height=\"240\" width=\"440\" alt=\"Somerset Council\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Somerset Council<\/h3><p class=\"cs-title\">Putting customers first by unifying five separate service organizations and empowering frontline teams<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam cloud architecture inbound outbound voice services workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"cloud architecture|inbound|outbound|voice services|workforce engagement management wem\" data-partners=\"crossnet\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bankaya\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Bankaya.png\"  height=\"240\" width=\"440\" alt=\"Bankaya\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bankaya<\/h3><p class=\"cs-title\">Bankaya improves contact rate and account recovery<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat outbound voice services workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|voice services|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/schneider-electric\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Schneider-Electric.png\"  height=\"240\" width=\"440\" alt=\"Schneider Electric\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Schneider Electric<\/h3><p class=\"cs-title\">Transforming customer experience while optimizing operational efficiency worldwide<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail services na ai and automation chatbots\/web messaging cloud architecture digital customer engagement forecasting and scheduling inbound live chat outbound web messaging workforce engagement management (wem)\" data-tax_industry=\"manufacturing|retail|services\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|forecasting and scheduling|inbound|live chat|outbound|web messaging|workforce engagement management wem\" data-partners=\"mediu\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/gsg\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_GSG.png\"  height=\"240\" width=\"440\" alt=\"GSG\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">GSG<\/h3><p class=\"cs-title\">Displaying the way to higher engagement, better experience and greater revenue<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services insurance apac analytics &amp; reporting cloud architecture digital customer engagement email inbound integrations and apps interactive voice response (ivr) live chat omnichannel outbound quality assurance and monitoring social media\/social listening\u00a0 workforce engagement management (wem)\" data-tax_industry=\"financial services|insurance\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud architecture|digital customer engagement|email|inbound|integrations and apps|interactive voice response ivr|live chat|omnichannel|outbound|quality assurance and monitoring|social media\/social listening\u00a0|workforce engagement management wem\" data-partners=\"daisee\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/qbe\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_QBE.png\"  height=\"240\" width=\"440\" alt=\"QBE\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">QBE<\/h3><p class=\"cs-title\">QBE ignites customer experience evolution with Genesys Cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology na ai and automation analytics &amp; reporting cloud architecture co-browse digital customer engagement forecasting and scheduling inbound live chat outbound virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"technology\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|analytics and reporting|cloud architecture|co-browse|digital customer engagement|forecasting and scheduling|inbound|live chat|outbound|virtual agents\/voicebots|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/alight-solutions\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Alight_Solutions-1.png\"  height=\"240\" width=\"440\" alt=\"Alight Solutions\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Alight Solutions<\/h3><p class=\"cs-title\">Alight Solutions elevates highly personalized interactions worldwide<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications technology emea cloud architecture digital customer engagement email forecasting and scheduling inbound live chat outbound web messaging workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications|technology\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|live chat|outbound|web messaging|workforce engagement management wem\" data-partners=\"netdesign\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/nuuday\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Nuuday.png\"  height=\"240\" width=\"440\" alt=\"Nuuday\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nuuday<\/h3><p class=\"cs-title\">Digital CX innovation at scale<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education na cloud architecture digital customer engagement inbound integrations and apps interactive voice response (ivr) live chat outbound\" data-tax_industry=\"education\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|digital customer engagement|inbound|integrations and apps|interactive voice response ivr|live chat|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/the-university-of-texas-rio-grande-valley\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_UTRGV.png\"  height=\"240\" width=\"440\" alt=\"The University of Texas Rio Grande Valley\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">The University of Texas Rio Grande Valley<\/h3><p class=\"cs-title\">Putting student well-being first<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na ai and automation chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps live chat social media\/social listening\u00a0 speech and text analytics virtual agents\/voicebots\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|live chat|social media\/social listening\u00a0|speech and text analytics|virtual agents\/voicebots\" data-tax_set=\"video\" data-partners=\"aws\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/techstyleos\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TechStyle_OS.png\"  height=\"240\" width=\"440\" alt=\"TechStyleOS\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TechStyleOS<\/h3><p class=\"cs-title\">Native digital shopping by design<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam analytics &amp; reporting cloud architecture inbound integrations and apps interactive voice response (ivr) outbound workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|cloud architecture|inbound|integrations and apps|interactive voice response ivr|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bancoestado\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_BancoEstado.png\"  height=\"240\" width=\"440\" alt=\"BancoEstado\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BancoEstado<\/h3><p class=\"cs-title\">Boosting customer satisfaction and productivity with a cloud solution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea cloud architecture digital customer engagement email inbound integrations and apps live chat\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat\" data-partners=\"emite|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/sage-france\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Sage.png\"  height=\"240\" width=\"440\" alt=\"Sage France\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sage France<\/h3><p class=\"cs-title\">Empowering digital superheroes<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail sales services na ai and automation analytics &amp; reporting cloud architecture digital customer engagement email inbound integrations and apps live chat outbound speech and text analytics virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"retail|sales|services\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|analytics and reporting|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|speech and text analytics|virtual agents\/voicebots|workforce engagement management wem\" data-partners=\"help lightning|mindful feedback|pci pal|salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CocaColaBSS.png\"  height=\"240\" width=\"440\" alt=\"Coca-Cola Bottlers\u2019 Sales and Services logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Coca-Cola Bottlers\u2019 Sales and Services<\/h3><p class=\"cs-title\">Quenching the thirst for innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat messaging apps workforce engagement management (wem)\" data-tax_industry=\"services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|messaging apps|workforce engagement management wem\" data-partners=\"salesforce\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/pluxee\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pluxee.png\"  height=\"240\" width=\"440\" alt=\"Pluxee\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pluxee<\/h3><p class=\"cs-title\">Personalizing customer care<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail transportation travel &amp;\u00a0hospitality apac ai and automation cloud architecture email inbound integrations and apps live chat messaging apps quality assurance and monitoring social media\/social listening\u00a0 virtual agents\/voicebots voice services workforce engagement management (wem)\" data-tax_industry=\"retail|transportation|travel and\u00a0hospitality\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|cloud architecture|email|inbound|integrations and apps|live chat|messaging apps|quality assurance and monitoring|social media\/social listening\u00a0|virtual agents\/voicebots|voice services|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"accenture|google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/cathay-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Web-Cathay-featured-image-Variation-01-Cathay-Featured-Image-Logo.webp\"  height=\"200\" width=\"400\" alt=\"Cathay logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cathay Pacific<\/h3><p class=\"cs-title\">Cathay<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac analytics &amp; reporting chatbots\/web messaging cloud architecture digital customer engagement email inbound live chat workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|live chat|workforce engagement management wem\" data-partners=\"datacom\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/humm-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Humm_Group.png\"  height=\"240\" width=\"440\" alt=\"Humm Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Humm Group<\/h3><p class=\"cs-title\">Scaling CX operations with one consolidated system<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"media &amp; marketing emea cloud architecture digital customer engagement email inbound live chat outbound social media\/social listening\u00a0\" data-tax_industry=\"media and marketing\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|live chat|outbound|social media\/social listening\u00a0\" data-partners=\"infinit.cx\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/sv-gruppe\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_SV-Gruppe.png\"  height=\"240\" width=\"440\" alt=\"SV Gruppe\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SV Gruppe<\/h3><p class=\"cs-title\">Accelerating the digital future<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail apac analytics &amp; reporting cloud architecture inbound integrations and apps interactive voice response (ivr) quality assurance and monitoring\" data-tax_industry=\"retail\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud architecture|inbound|integrations and apps|interactive voice response ivr|quality assurance and monitoring\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/blibli\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Blibli.png\"  height=\"240\" width=\"440\" alt=\"Blibli\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Blibli<\/h3><p class=\"cs-title\">Orchestrating a high-tech, high-touch online shopping experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance apac analytics &amp; reporting cloud architecture digital customer engagement email inbound integrations and apps interactive voice response (ivr) live chat quality assurance and monitoring\" data-tax_industry=\"insurance\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud architecture|digital customer engagement|email|inbound|integrations and apps|interactive voice response ivr|live chat|quality assurance and monitoring\" data-partners=\"avtex|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/farmers-mutual-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_FMG-1.png\"  height=\"240\" width=\"440\" alt=\"Farmers Mutual Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Farmers Mutual Group<\/h3><p class=\"cs-title\">Delivering exceptional experiences from the comfort of home<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps live chat outbound web messaging workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|live chat|outbound|web messaging|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"24sessions|microsoft\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/rabobank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Rabobank.png\"  height=\"240\" width=\"440\" alt=\"Rabobank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Rabobank<\/h3><p class=\"cs-title\">Pioneering conversational banking<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications retail apac cloud architecture inbound integrations and apps outbound unified communications and collaboration\" data-tax_industry=\"communications \/ telecommunications|retail\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|outbound|unified communications and collaboration\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/spark\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Spark.png\"  height=\"240\" width=\"440\" alt=\"Spark\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Spark<\/h3><p class=\"cs-title\">Sparking a better customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services technology apac analytics &amp; reporting cloud architecture inbound integrations and apps interactive voice response (ivr) voice services\" data-tax_industry=\"financial services|technology\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud architecture|inbound|integrations and apps|interactive voice response ivr|voice services\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bitkub-exchange\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Bitkub.png\"  height=\"240\" width=\"440\" alt=\"Bitkub Exchange\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bitkub Exchange<\/h3><p class=\"cs-title\">Bridging the cryptocurrency gap with an all-in-one customer experience platform <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na cloud architecture digital customer engagement inbound integrations and apps live chat omnichannel outbound voice services workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|digital customer engagement|inbound|integrations and apps|live chat|omnichannel|outbound|voice services|workforce engagement management wem\" data-partners=\"call journey\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/independent-health\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_independent-health.png\"  height=\"240\" width=\"440\" alt=\"Independent Health\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Independent Health<\/h3><p class=\"cs-title\">Empowering a member-first culture<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services services transportation emea cloud architecture inbound integrations and apps outbound voice services\" data-tax_industry=\"financial services|services|transportation\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|outbound|voice services\" data-partners=\"vr voice gmbh\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/dkv\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_DKV.png\"  height=\"240\" width=\"440\" alt=\"DKV\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DKV<\/h3><p class=\"cs-title\">Omnichannel customer service at its best<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac ai and automation chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps interactive voice response (ivr) live chat omnichannel outbound social media\/social listening\u00a0 virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|interactive voice response ivr|live chat|omnichannel|outbound|social media\/social listening\u00a0|virtual agents\/voicebots|workforce engagement management wem\" data-partners=\"nova.chatsconnector\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/tonik-digital-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_tonik.png\"  height=\"240\" width=\"440\" alt=\"Tonik Digital Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Tonik Digital Bank<\/h3><p class=\"cs-title\">Pioneering digital-only banking in the Philippines<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai and automation chatbots\/web messaging digital customer engagement email inbound live chat omnichannel virtual agents\/voicebots\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|digital customer engagement|email|inbound|live chat|omnichannel|virtual agents\/voicebots\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/eni-plenitude\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_plenitude.png\"  height=\"240\" width=\"440\" alt=\"Eni Plenitude\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Eni Plenitude<\/h3><p class=\"cs-title\">Frictionless customer-first care<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing technology emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat virtual agents\/voicebots\" data-tax_industry=\"outsourcing|technology\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|virtual agents\/voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/helpline\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Helpline.png\"  height=\"240\" width=\"440\" alt=\"Helpline\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Helpline<\/h3><p class=\"cs-title\">Empowering remote work and digital innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive retail apac analytics &amp; reporting cloud architecture inbound interactive voice response (ivr) live chat quality assurance and monitoring\" data-tax_industry=\"automotive|retail\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud architecture|inbound|interactive voice response ivr|live chat|quality assurance and monitoring\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/tuhu\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Tuhu.png\"  height=\"240\" width=\"440\" alt=\"Tuhu\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Tuhu<\/h3><p class=\"cs-title\">Revving up a great customer and employee experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications retail technology apac cloud architecture inbound integrations and apps outbound voice services workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications|retail|technology\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|outbound|voice services|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/xiaomi-corporation\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_xiaomi.png\"  height=\"240\" width=\"440\" alt=\"Xiaomi Corporation\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Xiaomi Corporation<\/h3><p class=\"cs-title\">A global deployment to deliver consistent experiences <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat messaging apps omnichannel outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|messaging apps|omnichannel|outbound\" data-partners=\"alctel|ibm\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/edenred-brazil\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Edenred.png\"  height=\"240\" width=\"440\" alt=\"Edenred Brazil\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Edenred Brazil<\/h3><p class=\"cs-title\">Cloud contact center transforms customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services travel &amp;\u00a0hospitality na ai and automation cloud architecture digital customer engagement email inbound integrations and apps interactive voice response (ivr) live chat omnichannel outbound social media\/social listening\u00a0 virtual agents\/voicebots\" data-tax_industry=\"financial services|travel and\u00a0hospitality\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|cloud architecture|digital customer engagement|email|inbound|integrations and apps|interactive voice response ivr|live chat|omnichannel|outbound|social media\/social listening\u00a0|virtual agents\/voicebots\" data-partners=\"inflowcx|brightmetrics|pypestream|shelf\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/uplift\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Uplift.png\"  height=\"240\" width=\"440\" alt=\"Uplift Inc.\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Uplift Inc.<\/h3><p class=\"cs-title\">Creating memorable vacations<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail latam chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat omnichannel outbound predictive routing\" data-tax_industry=\"manufacturing|retail\" data-tax_region=\"latam\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|omnichannel|outbound|predictive routing\" data-partners=\"sixbell|tethr it now\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/heineken-mexico\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_hieneken.png\"  height=\"240\" width=\"440\" alt=\"Heineken Mexico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Heineken Mexico<\/h3><p class=\"cs-title\">Transforming the customer and employee experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility na analytics &amp; reporting cloud architecture digital customer engagement email forecasting and scheduling inbound quality assurance and monitoring workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"na\" data-tax_capability=\"analytics and reporting|cloud architecture|digital customer engagement|email|forecasting and scheduling|inbound|quality assurance and monitoring|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/metergy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_metergy.png\"  height=\"240\" width=\"440\" alt=\"Metergy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Metergy<\/h3><p class=\"cs-title\">Making changes for maximum impact <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services na cloud architecture inbound outbound workforce engagement management (wem)\" data-tax_industry=\"services\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/o2e-brands\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-7.png\"  height=\"240\" width=\"440\" alt=\"O2E Brands\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">O2E Brands<\/h3><p class=\"cs-title\">From ordinary to exceptional customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government apac cloud architecture digital customer engagement email inbound live chat\" data-tax_industry=\"government\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|live chat\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/service-nsw\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-5.png\"  height=\"240\" width=\"440\" alt=\"Service NSW\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Service NSW<\/h3><p class=\"cs-title\">There during the toughest times<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility latam ai and automation chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps live chat outbound social media\/social listening\u00a0\" data-tax_industry=\"utility\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|live chat|outbound|social media\/social listening\u00a0\" data-partners=\"google cloud|global network solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/grupo-vanti\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-4.png\"  height=\"240\" width=\"440\" alt=\"Grupo Vanti\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Grupo Vanti<\/h3><p class=\"cs-title\">Digital transformation provides a 360-degree view<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services transportation travel &amp;\u00a0hospitality emea cloud architecture inbound\" data-tax_industry=\"services|transportation|travel and\u00a0hospitality\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/dolfi1920\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Dolfi1920.png\"  height=\"240\" width=\"440\" alt=\"Dolfi1920\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dolfi1920<\/h3><p class=\"cs-title\">Pushing passenger experiences to new heights<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea cloud architecture digital customer engagement email inbound live chat outbound workforce engagement management (wem)\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|live chat|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/utility-warehouse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Utility-warehouse.png\"  height=\"240\" width=\"440\" alt=\"Utility Warehouse\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Utility Warehouse<\/h3><p class=\"cs-title\">Delivering on the promise of personalization<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"travel &amp;\u00a0hospitality emea cloud architecture inbound integrations and apps\" data-tax_industry=\"travel and\u00a0hospitality\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound|integrations and apps\" data-partners=\"comapp\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/aeroporti-di-roma\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_aeroporti-di-roma.png\"  height=\"240\" width=\"440\" alt=\"Aeroporti di Roma\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Aeroporti di Roma<\/h3><p class=\"cs-title\">Driving strategy towards customer and business benefits<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea chatbots\/web messaging cloud architecture digital customer engagement inbound predictive routing\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/acea\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_acea.png\"  height=\"240\" width=\"440\" alt=\"ACEA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ACEA<\/h3><p class=\"cs-title\">Embracing digitalization by going beyond the phone<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"entertainment technology emea chatbots\/web messaging cloud architecture inbound integrations and apps outbound\" data-tax_industry=\"entertainment|technology\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|inbound|integrations and apps|outbound\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/betflag\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_betflag.png\"  height=\"240\" width=\"440\" alt=\"BetFlag\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">BetFlag<\/h3><p class=\"cs-title\">Agile customer management with a scalable cloud solution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam cloud architecture inbound integrations and apps\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"cloud architecture|inbound|integrations and apps\" data-partners=\"mutant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/sicredi\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_sicredi.png\"  height=\"240\" width=\"440\" alt=\"Sicredi\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Sicredi<\/h3><p class=\"cs-title\">Brazilian bank invests in cloud contact center for scalability and innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea chatbots\/web messaging cloud architecture digital customer engagement inbound live chat outbound virtual agents\/voicebots\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|live chat|outbound|virtual agents\/voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/denizbank-financial-services-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_denizbank.png\"  height=\"240\" width=\"440\" alt=\"DenizBank Financial Services Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DenizBank Financial Services Group<\/h3><p class=\"cs-title\">Building proactive banking models<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail apac ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat predictive routing virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"retail\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|predictive routing|virtual agents\/voicebots|workforce engagement management wem\" data-partners=\"google cloud\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/woolworths\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_woolworths.png\"  height=\"240\" width=\"440\" alt=\"Woolworths\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Woolworths<\/h3><p class=\"cs-title\">Conversational AI ingenuity<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/see-tickets\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_seetickets.png\"  height=\"240\" width=\"440\" alt=\"See Tickets\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">See Tickets<\/h3><p class=\"cs-title\">Ticketing leader transforms service with AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing apac ai and automation chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps predictive routing\" data-tax_industry=\"outsourcing\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/probe-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Probe.png\"  height=\"240\" width=\"440\" alt=\"Probe Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Probe Group<\/h3><p class=\"cs-title\">Transforming customer and employee experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na cloud architecture inbound workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|inbound|workforce engagement management wem\" data-partners=\"pointel\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/presbyterian-healthcare-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Presbyterian-Healthcare-Services.png\"  height=\"240\" width=\"440\" alt=\"Presbyterian Healthcare Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Presbyterian Healthcare Services<\/h3><p class=\"cs-title\">Managing from a distance<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance emea analytics &amp; reporting cloud architecture digital customer engagement email inbound outbound\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|cloud architecture|digital customer engagement|email|inbound|outbound\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/cargarantie\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CarGarantie-1.png\"  height=\"240\" width=\"440\" alt=\"CarGarantie\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CarGarantie<\/h3><p class=\"cs-title\">Customer-centric all the way<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services retail apac ai and automation cloud architecture inbound integrations and apps\" data-tax_industry=\"financial services|retail\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|cloud architecture|inbound|integrations and apps\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/woolworths-finance-shared-services\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Woolworths_group.png\"  height=\"240\" width=\"440\" alt=\"Woolworths Finance Shared Services\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Woolworths Finance Shared Services<\/h3><p class=\"cs-title\">Blended cloud and RPA transformation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea ai and automation analytics &amp; reporting chatbots\/web messaging digital customer engagement email inbound integrations and apps live chat predictive routing workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|analytics and reporting|chatbots\/web messaging|digital customer engagement|email|inbound|integrations and apps|live chat|predictive routing|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/dnb\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_DNB.png\"  height=\"240\" width=\"440\" alt=\"DNB\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">DNB<\/h3><p class=\"cs-title\">Digital-first banking in critical times<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology na cloud architecture inbound outbound workforce engagement management (wem)\" data-tax_industry=\"technology\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/xerox\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Xerox.png\"  height=\"240\" width=\"440\" alt=\"Xerox\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Xerox<\/h3><p class=\"cs-title\">Achieving ambitious business outcomes faster<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"media &amp; marketing apac analytics &amp; reporting cloud architecture inbound integrations and apps outbound\" data-tax_industry=\"media and marketing\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud architecture|inbound|integrations and apps|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/localsearch\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_localsearch.png\"  height=\"240\" width=\"440\" alt=\"Localsearch\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Localsearch<\/h3><p class=\"cs-title\">Empowering business continuity in a crisis<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"real estate travel &amp;\u00a0hospitality na cloud architecture inbound integrations and apps outbound workforce engagement management (wem)\" data-tax_industry=\"real estate|travel and\u00a0hospitality\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/twiddy-company\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_twiddy.png\"  height=\"240\" width=\"440\" alt=\"Twiddy &#038; Company\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Twiddy &#038; Company<\/h3><p class=\"cs-title\">Making vacations even more memorable<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive apac analytics &amp; reporting cloud architecture inbound integrations and apps interactive voice response (ivr) predictive routing quality assurance and monitoring security and compliance workforce engagement management (wem)\" data-tax_industry=\"automotive\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud architecture|inbound|integrations and apps|interactive voice response ivr|predictive routing|quality assurance and monitoring|security and compliance|workforce engagement management wem\" data-partners=\"synergy enterprise solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/digicall-assist\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_digitall-assist.png\"  height=\"240\" width=\"440\" alt=\"Digicall Assist\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Digicall Assist<\/h3><p class=\"cs-title\">Delivering superior CX at the roadside<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea ai and automation chatbots\/web messaging digital customer engagement\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|digital customer engagement\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/natwest-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_natwest.png\"  height=\"240\" width=\"440\" alt=\"NatWest Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">NatWest Group<\/h3><p class=\"cs-title\">Enhancing customer experience with digital<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail apac ai and automation chatbots\/web messaging cloud architecture email employee performance management forecasting and scheduling inbound live chat workforce engagement management (wem)\" data-tax_industry=\"retail\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|email|employee performance management|forecasting and scheduling|inbound|live chat|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/woolworths-new-zealand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featured-img-Woolworths_group.png\"  height=\"240\" width=\"440\" alt=\"Woolworths New Zealand\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Woolworths New Zealand<\/h3><p class=\"cs-title\">Retail giant unlocks growth with cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam ai and automation analytics &amp; reporting chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps interactive voice response (ivr) live chat messaging apps omnichannel outbound social media\/social listening\u00a0\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|analytics and reporting|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|interactive voice response ivr|live chat|messaging apps|omnichannel|outbound|social media\/social listening\u00a0\" data-partners=\"hightelecom|aivo\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/banco-bolivariano\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_banco-bolivariano.png\"  height=\"240\" width=\"440\" alt=\"Banco Bolivariano\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Bolivariano<\/h3><p class=\"cs-title\">Omnichannel chatbot enhances customer-centricity<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services insurance na cloud architecture co-browse digital customer engagement inbound integrations and apps live chat workforce engagement management (wem)\" data-tax_industry=\"financial services|insurance\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|co-browse|digital customer engagement|inbound|integrations and apps|live chat|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/fct\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_FCT.png\"  height=\"240\" width=\"440\" alt=\"FCT\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FCT<\/h3><p class=\"cs-title\">Invested in superior customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare technology emea cloud architecture inbound\" data-tax_industry=\"healthcare|technology\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound\" data-partners=\"cognizant\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/siemens-healthineers\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Siemens-Healthineers.png\"  height=\"240\" width=\"440\" alt=\"Siemens Healthineers\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Siemens Healthineers<\/h3><p class=\"cs-title\">Harmonizing customer experience around the globe<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance emea analytics &amp; reporting cloud architecture inbound integrations and apps interactive voice response (ivr) workforce engagement management (wem)\" data-tax_industry=\"insurance\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|cloud architecture|inbound|integrations and apps|interactive voice response ivr|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/matmut\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_matmut.png\"  height=\"240\" width=\"440\" alt=\"Matmut\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Matmut<\/h3><p class=\"cs-title\">Building loyalty among policyholders<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea cloud architecture digital customer engagement email inbound integrations and apps social media\/social listening\u00a0\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|integrations and apps|social media\/social listening\u00a0\" data-partners=\"ipi\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/co-op-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_co-op.png\"  height=\"240\" width=\"440\" alt=\"Co-op Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Co-op Group<\/h3><p class=\"cs-title\">Accelerating business transformation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail latam cloud architecture digital customer engagement email inbound integrations and apps live chat messaging apps workforce engagement management (wem)\" data-tax_industry=\"manufacturing|retail\" data-tax_region=\"latam\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|messaging apps|workforce engagement management wem\" data-partners=\"survey dynamix\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/multilaser\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_multilaser.png\"  height=\"240\" width=\"440\" alt=\"Multilaser\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Multilaser<\/h3><p class=\"cs-title\">Reaching a new level of customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"services technology apac analytics &amp; reporting cloud architecture digital customer engagement email inbound integrations and apps live chat\" data-tax_industry=\"services|technology\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/nexon-asia-pacific\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_nexon.png\"  height=\"240\" width=\"440\" alt=\"Nexon Asia Pacific\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Nexon Asia Pacific<\/h3><p class=\"cs-title\">Transforming a workforce for the digital age<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"utility emea ai and automation chatbots\/web messaging digital customer engagement\" data-tax_industry=\"utility\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|digital customer engagement\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/utilita\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_utilita2.png\"  height=\"240\" width=\"440\" alt=\"Utilita\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Utilita<\/h3><p class=\"cs-title\">Finding self-service success<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government na ai and automation chatbots\/web messaging digital customer engagement live chat\" data-tax_industry=\"government\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|chatbots\/web messaging|digital customer engagement|live chat\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/state-of-iowa\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_iowa.png\"  height=\"240\" width=\"440\" alt=\"State of Iowa\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">State of Iowa<\/h3><p class=\"cs-title\">Elevating the resident experience with AI<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel &amp;\u00a0hospitality emea chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps interactive voice response (ivr) live chat\" data-tax_industry=\"transportation|travel and\u00a0hospitality\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|interactive voice response ivr|live chat\" data-partners=\"digitalwell\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/cartrawler\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CarTrawler_.png\"  height=\"240\" width=\"440\" alt=\"CarTrawler\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CarTrawler<\/h3><p class=\"cs-title\">Fueling the world\u2019s leading B2B ground travel platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat outbound\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/arvato\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Arvato.png\"  height=\"240\" width=\"440\" alt=\"Arvato\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Arvato<\/h3><p class=\"cs-title\">Gaining an edge with a cloud-first strategy<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam analytics &amp; reporting cloud architecture digital customer engagement inbound live chat outbound\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|cloud architecture|digital customer engagement|inbound|live chat|outbound\" data-partners=\"econtact\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/seyco\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Seyco.png\"  height=\"240\" width=\"440\" alt=\"Seyco\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Seyco<\/h3><p class=\"cs-title\">Digital transformation and innovation reshape collection model<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat messaging apps omnichannel outbound\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|messaging apps|omnichannel|outbound\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/inter\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-Inter.png\"  height=\"240\" width=\"440\" alt=\"Inter\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Inter<\/h3><p class=\"cs-title\">Setting new service standards<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications retail emea cloud architecture digital customer engagement email inbound integrations and apps live chat outbound\" data-tax_industry=\"communications \/ telecommunications|retail\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound\" data-partners=\"advania\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/3-denmark\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_3-Denmark.png\"  height=\"240\" width=\"440\" alt=\"3 Denmark\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">3 Denmark<\/h3><p class=\"cs-title\">Uniting sales and customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing na cloud architecture digital customer engagement email employee performance management inbound integrations and apps workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|digital customer engagement|email|employee performance management|inbound|integrations and apps|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/patlive\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_PATLive.png\"  height=\"240\" width=\"440\" alt=\"PATLive\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">PATLive<\/h3><p class=\"cs-title\">Resetting for remote customer experience management<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail technology emea cloud architecture inbound\" data-tax_industry=\"retail|technology\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound\" data-partners=\"ntt\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/conrad-electronic\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Conrad-Electronic.png\"  height=\"240\" width=\"440\" alt=\"Conrad Electronic\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Conrad Electronic<\/h3><p class=\"cs-title\">Fast cloud rollout supports personalized customer service<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea digital customer engagement email inbound integrations and apps live chat outbound\" data-tax_region=\"emea\" data-tax_capability=\"digital customer engagement|email|inbound|integrations and apps|live chat|outbound\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/brighton-and-hove-albion-football-club\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Brighton-and-Hove.png\"  height=\"240\" width=\"440\" alt=\"Brighton and Hove Albion Football Club\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Brighton and Hove Albion Football Club<\/h3><p class=\"cs-title\">Building closer bonds<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam ai and automation cloud architecture digital customer engagement email inbound integrations and apps live chat messaging apps outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|messaging apps|outbound\" data-partners=\"seteinfo|aivo (agentbot)\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/banco-solidario\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Banco-Solidario.png\"  height=\"240\" width=\"440\" alt=\"Banco Solidario\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Banco Solidario<\/h3><p class=\"cs-title\">Crafting a better experience across channels<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance latam ai and automation analytics &amp; reporting automatic call distribution (acd) email inbound interactive voice response (ivr) live chat outbound predictive routing\" data-tax_industry=\"insurance\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|analytics and reporting|automatic call distribution acd|email|inbound|interactive voice response ivr|live chat|outbound|predictive routing\" data-partners=\"in motion\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/universal-assistance\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Universal-Assistance.png\"  height=\"240\" width=\"440\" alt=\"Universal Assistance\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Universal Assistance<\/h3><p class=\"cs-title\">Omnichannel innovation and high-quality service in critical times <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare na cloud architecture inbound integrations and apps workforce engagement management (wem)\" data-tax_industry=\"healthcare\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|workforce engagement management wem\" data-partners=\"emite\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/carestream-dental\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Carestream_Dental.png\"  height=\"240\" width=\"440\" alt=\"Carestream Dental\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carestream Dental<\/h3><p class=\"cs-title\">Delighting customers and engaging employees<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat messaging apps outbound social media\/social listening\u00a0\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|messaging apps|outbound|social media\/social listening\u00a0\" data-partners=\"technevalue\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/dental-axess\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Dental-Axess.png\"  height=\"240\" width=\"440\" alt=\"Dental Axess\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Dental Axess<\/h3><p class=\"cs-title\">AI-powered visibility and collaboration<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education latam inbound outbound\" data-tax_industry=\"education\" data-tax_region=\"latam\" data-tax_capability=\"inbound|outbound\" data-partners=\"crossnet\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/ilumno\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Ilumno.png\"  height=\"240\" width=\"440\" alt=\"Ilumno\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ilumno<\/h3><p class=\"cs-title\">Transforming online higher education through the cloud <\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"emea email inbound integrations and apps live chat outbound\" data-tax_region=\"emea\" data-tax_capability=\"email|inbound|integrations and apps|live chat|outbound\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/paul-hartmann\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Paul-Hartmann.png\"  height=\"240\" width=\"440\" alt=\"Paul Hartmann\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Paul Hartmann<\/h3><p class=\"cs-title\">Cloud enables cross-border contact center communication<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit na ai and automation chatbots\/web messaging cloud architecture email inbound integrations and apps outbound virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"nonprofit\" data-tax_region=\"na\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|email|inbound|integrations and apps|outbound|virtual agents\/voicebots|workforce engagement management wem\" data-partners=\"avtex\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/american-heart-association\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/American-Heart-Association-440x240@2x.jpg\"  height=\"480\" width=\"880\" alt=\"American Heart Association\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">American Heart Association<\/h3><p class=\"cs-title\">Driving innovation and cost savings with a custom cloud solution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications emea inbound outbound\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/deutsche-glasfaser\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Deutsche-Glasfaser.png\"  height=\"240\" width=\"440\" alt=\"Deutsche Glasfaser\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Deutsche Glasfaser<\/h3><p class=\"cs-title\">Connecting the country through digitization and broadband<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea chatbots\/web messaging cloud architecture inbound outbound workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|inbound|outbound|workforce engagement management wem\" data-partners=\"eleven\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/field-management-ireland\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_FMI.png\"  height=\"240\" width=\"440\" alt=\"Field Management Ireland\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Field Management Ireland<\/h3><p class=\"cs-title\">Matching hot leads with top performers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea cloud architecture inbound integrations and apps\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound|integrations and apps\" data-partners=\"frontline solutions\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/telefoonaanname-nl\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Telefoonaanname.png\"  height=\"240\" width=\"440\" alt=\"Telefoonaanname.nl\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Telefoonaanname.nl<\/h3><p class=\"cs-title\">Maintaining strong client connections with cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing services emea chatbots\/web messaging email inbound integrations and apps interactive voice response (ivr) live chat outbound workforce engagement management (wem)\" data-tax_industry=\"outsourcing|services\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|email|inbound|integrations and apps|interactive voice response ivr|live chat|outbound|workforce engagement management wem\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/firstcare\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_firstcare.png\"  height=\"240\" width=\"440\" alt=\"FirstCare\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FirstCare<\/h3><p class=\"cs-title\">Building top-class HR support services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare emea chatbots\/web messaging inbound integrations and apps live chat\" data-tax_industry=\"healthcare\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|inbound|integrations and apps|live chat\" data-partners=\"telia\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/pihlajalinna\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Pihlajalinna.png\"  height=\"240\" width=\"440\" alt=\"Pihlajalinna\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Pihlajalinna<\/h3><p class=\"cs-title\">Putting patient needs first<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government apac automatic call distribution (acd) email inbound outbound workforce engagement management (wem)\" data-tax_industry=\"government\" data-tax_region=\"apac\" data-tax_capability=\"automatic call distribution acd|email|inbound|outbound|workforce engagement management wem\" data-partners=\"ntt\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/nsw-department-of-communities-and-justice\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_NSW-DOJ.png\"  height=\"240\" width=\"440\" alt=\"NSW Department of Communities and Justice\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">NSW Department of Communities and Justice<\/h3><p class=\"cs-title\">Agile cloud solution empowers agents to provide same-day customer outcomes<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam chatbots\/web messaging email inbound integrations and apps\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"chatbots\/web messaging|email|inbound|integrations and apps\" data-partners=\"interaxa\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bolsa-de-valores-de-colombia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_bvc.png\"  height=\"240\" width=\"440\" alt=\"Bolsa de Valores de Colombia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bolsa de Valores de Colombia<\/h3><p class=\"cs-title\">Omnichannel integration creates a premium customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea inbound integrations and apps outbound workforce engagement management (wem)\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"inbound|integrations and apps|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/legrand\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Legrand.png\"  height=\"240\" width=\"440\" alt=\"Legrand\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Legrand<\/h3><p class=\"cs-title\">Adapting service for all buying journeys<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail na chatbots\/web messaging email inbound integrations and apps live chat outbound\" data-tax_industry=\"retail\" data-tax_region=\"na\" data-tax_capability=\"chatbots\/web messaging|email|inbound|integrations and apps|live chat|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/round-room\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_RoundRoom.png\"  height=\"240\" width=\"440\" alt=\"Round Room\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Round Room<\/h3><p class=\"cs-title\">Mobile retailer transforms operations with an all-in-one cloud platform<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive insurance emea chatbots\/web messaging cloud architecture inbound integrations and apps outbound\" data-tax_industry=\"automotive|insurance\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|inbound|integrations and apps|outbound\" data-partners=\"bizmatica\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/conte-it\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Conte.it_.png\"  height=\"240\" width=\"440\" alt=\"ConTe.it\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">ConTe.it<\/h3><p class=\"cs-title\">Fast tracking <br>time to value<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"technology emea chatbots\/web messaging inbound integrations and apps outbound\" data-tax_industry=\"technology\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|inbound|integrations and apps|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/cegid\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Cegid.png\"  height=\"240\" width=\"440\" alt=\"Cegid\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cegid<\/h3><p class=\"cs-title\">Cloud deployment assures client focus and employee safety<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services latam cloud architecture inbound outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"latam\" data-tax_capability=\"cloud architecture|inbound|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/edenred\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Edenred.png\"  height=\"240\" width=\"440\" alt=\"Edenred Mexico\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Edenred Mexico<\/h3><p class=\"cs-title\">Boosting business results through innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education latam email inbound live chat messaging apps outbound\" data-tax_industry=\"education\" data-tax_region=\"latam\" data-tax_capability=\"email|inbound|live chat|messaging apps|outbound\" data-partners=\"kranon\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/unitec\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_UNITEC.png\"  height=\"240\" width=\"440\" alt=\"UNITEC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">UNITEC<\/h3><p class=\"cs-title\">Going digital to provide an omnichannel experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications services utility latam ai and automation inbound integrations and apps live chat outbound social media\/social listening\u00a0\" data-tax_industry=\"communications \/ telecommunications|services|utility\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|inbound|integrations and apps|live chat|outbound|social media\/social listening\u00a0\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/entel\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_entel.png\"  height=\"240\" width=\"440\" alt=\"Entel\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Entel<\/h3><p class=\"cs-title\">Perfecting cognitive AI customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"automotive services emea cloud architecture inbound integrations and apps outbound\" data-tax_industry=\"automotive|services\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/carglass\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Carglass-Thumbnail-Kit-resource-thumb.jpg\"  height=\"240\" width=\"440\" alt=\"Carglass Germany\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Carglass Germany<\/h3><p class=\"cs-title\">Improving the customer experience and boosting profits<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac chatbots\/web messaging inbound live chat\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"chatbots\/web messaging|inbound|live chat\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/tsb-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_TSB.png\"  height=\"240\" width=\"440\" alt=\"TSB Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">TSB Bank<\/h3><p class=\"cs-title\">Enabling a cloud-powered future<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail services apac cloud architecture co-browse digital customer engagement inbound integrations and apps live chat workforce engagement management (wem)\" data-tax_industry=\"manufacturing|retail|services\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture|co-browse|digital customer engagement|inbound|integrations and apps|live chat|workforce engagement management wem\" data-partners=\"pyrios\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/fonterra\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Fonterra.png\"  height=\"240\" width=\"440\" alt=\"Fonterra\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fonterra<\/h3><p class=\"cs-title\">Personalization, innovation and agility with cloud technology<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services emea chatbots\/web messaging inbound integrations and apps interactive voice response (ivr) outbound\" data-tax_industry=\"banking|financial services\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|inbound|integrations and apps|interactive voice response ivr|outbound\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/bank-millennium\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Bank-Millennium-Thumbnail-Kit-resource-thumb.jpg\"  height=\"240\" width=\"440\" alt=\"Bank Millennium\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Bank Millennium<\/h3><p class=\"cs-title\">Standing up to every challenge<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services services emea cloud architecture digital customer engagement email inbound integrations and apps interactive voice response (ivr)\" data-tax_industry=\"financial services|services\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|integrations and apps|interactive voice response ivr\" data-partners=\"deliberate\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/eco24\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb.png\"  height=\"240\" width=\"440\" alt=\"eco24\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">eco24<\/h3><p class=\"cs-title\">Positioned for growth and innovation with cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel &amp;\u00a0hospitality apac ai and automation chatbots\/web messaging cloud architecture email inbound integrations and apps live chat outbound social media\/social listening\u00a0\" data-tax_industry=\"transportation|travel and\u00a0hospitality\" data-tax_region=\"apac\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|email|inbound|integrations and apps|live chat|outbound|social media\/social listening\u00a0\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/singapore-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Singapore-Airlines.png\"  height=\"240\" width=\"440\" alt=\"Singapore Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Singapore Airlines<\/h3><p class=\"cs-title\">Personalizing the online travel experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel &amp;\u00a0hospitality emea cloud architecture email inbound integrations and apps live chat\" data-tax_industry=\"transportation|travel and\u00a0hospitality\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|email|inbound|integrations and apps|live chat\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/sita\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_SITA.png\"  height=\"240\" width=\"440\" alt=\"SITA\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">SITA<\/h3><p class=\"cs-title\">Contact center innovation sees productivity take off<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"media &amp; marketing emea cloud architecture inbound integrations and apps outbound\" data-tax_industry=\"media and marketing\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|inbound|integrations and apps|outbound\" data-partners=\"kerv\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/jpimedia\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_JPIMedia.png\"  height=\"240\" width=\"440\" alt=\"JPIMedia\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">JPIMedia<\/h3><p class=\"cs-title\">Bringing cloud innovation to advertising<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications latam ai and automation cloud architecture co-browse digital customer engagement email inbound interactive voice response (ivr) live chat messaging apps outbound social media\/social listening\u00a0 virtual agents\/voicebots workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|cloud architecture|co-browse|digital customer engagement|email|inbound|interactive voice response ivr|live chat|messaging apps|outbound|social media\/social listening\u00a0|virtual agents\/voicebots|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/vivo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Vivo.png\"  height=\"240\" width=\"440\" alt=\"Vivo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vivo<\/h3><p class=\"cs-title\">Cognitive interaction improves customer experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing emea chatbots\/web messaging cloud architecture digital customer engagement inbound integrations and apps outbound workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"emea\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|digital customer engagement|inbound|integrations and apps|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/callpageboy\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_CUST-NAME-1.png\"  height=\"240\" width=\"440\" alt=\"CallPageboy\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">CallPageboy<\/h3><p class=\"cs-title\">Reinventing customer experience in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education na cloud architecture digital customer engagement email inbound integrations and apps live chat outbound workforce engagement management (wem)\" data-tax_industry=\"education\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-governors-university\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_WGU2.png\"  height=\"240\" width=\"440\" alt=\"Western Governors University\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Western Governors University<\/h3><p class=\"cs-title\">Personalizing the student learning experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"transportation travel &amp;\u00a0hospitality emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat predictive engagement workforce engagement management (wem)\" data-tax_industry=\"transportation|travel and\u00a0hospitality\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|predictive engagement|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/ethiopian-airlines\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Ethiopian-airlines-SS-resource-thumb_EN.png\"  height=\"240\" width=\"440\" alt=\"Ethiopian Airlines\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Ethiopian Airlines<\/h3><p class=\"cs-title\">Business transformation and continuity during a pandemic<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services apac chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat outbound predictive routing social media\/social listening\u00a0 workforce engagement management (wem)\" data-tax_industry=\"financial services\" data-tax_region=\"apac\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|predictive routing|social media\/social listening\u00a0|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/fe-credit\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_FE-credit-1.png\"  height=\"240\" width=\"440\" alt=\"FE CREDIT\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">FE CREDIT<\/h3><p class=\"cs-title\">Fast, easy lending to millions of unbanked customers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea analytics &amp; reporting cloud architecture inbound integrations and apps outbound unified communications and collaboration workforce engagement management (wem)\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"analytics and reporting|cloud architecture|inbound|integrations and apps|outbound|unified communications and collaboration|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/lyreco-group\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_lyreco-3.png\"  height=\"240\" width=\"440\" alt=\"Lyreco Group\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Lyreco Group<\/h3><p class=\"cs-title\">Building the business around customers<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"nonprofit emea cloud architecture digital customer engagement inbound integrations and apps live chat workforce engagement management (wem)\" data-tax_industry=\"nonprofit\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|digital customer engagement|inbound|integrations and apps|live chat|workforce engagement management wem\" data-partners=\"connect\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/nspcc\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_NSPCC-restored.png\"  height=\"240\" width=\"440\" alt=\"NSPCC\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">NSPCC<\/h3><p class=\"cs-title\">Protecting millions of children from abuse<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government apac cloud architecture email inbound integrations and apps\" data-tax_industry=\"government\" data-tax_region=\"apac\" data-tax_capability=\"cloud architecture|email|inbound|integrations and apps\" data-partners=\"datacom\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/housing-direct\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Housing-Direct-rc-440x240px-1.png\"  height=\"240\" width=\"440\" alt=\"Housing Direct\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Housing Direct<\/h3><p class=\"cs-title\">Swapping IT complexity for autonomous customer experience innovation<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"education apac chatbots\/web messaging cloud architecture inbound outbound predictive routing\" data-tax_industry=\"education\" data-tax_region=\"apac\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|inbound|outbound|predictive routing\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/vipkid\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/9ae4e54f-resource-thumb_vipkid.png\"  height=\"240\" width=\"440\" alt=\"VIPKid\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">VIPKid<\/h3><p class=\"cs-title\">Transforming online education experiences<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking latam ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps messaging apps social media\/social listening\u00a0 virtual agents\/voicebots\" data-tax_industry=\"banking\" data-tax_region=\"latam\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|messaging apps|social media\/social listening\u00a0|virtual agents\/voicebots\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/next\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1d7559aa-thumbnail-kit-bradesco_nextresource-thumb-bradesco_next.jpg\"  height=\"240\" width=\"440\" alt=\"Next\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Next<\/h3><p class=\"cs-title\">Fine-tuning AI for natural speech<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"government transportation emea ai and automation chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat\" data-tax_industry=\"government|transportation\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/fremtind-service\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Fremtind_Service.png\"  height=\"240\" width=\"440\" alt=\"Fremtind Service\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Fremtind Service<\/h3><p class=\"cs-title\">Steering toward innovation in the public transport sector<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"retail emea ai and automation chatbots\/web messaging cloud architecture inbound interactive voice response (ivr) live chat\" data-tax_industry=\"retail\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|cloud architecture|inbound|interactive voice response ivr|live chat\" data-partners=\"bizmatica\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/leroy-merlin\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0d52d6d7-resource-thumb_leroy-merlin.png\"  height=\"240\" width=\"440\" alt=\"Leroy Merlin\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Leroy Merlin<\/h3><p class=\"cs-title\">Full control, flexibility and scalability in the cloud<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"healthcare insurance na analytics &amp; reporting cloud architecture inbound integrations and apps live chat unified communications and collaboration voice services workforce engagement management (wem)\" data-tax_industry=\"healthcare|insurance\" data-tax_region=\"na\" data-tax_capability=\"analytics and reporting|cloud architecture|inbound|integrations and apps|live chat|unified communications and collaboration|voice services|workforce engagement management wem\" data-tax_set=\"video\" data-partners=\"brightmetrics\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/company-nurse\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_company_nurse-1.png\"  height=\"240\" width=\"440\" alt=\"Company Nurse\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Company Nurse<\/h3><p class=\"cs-title\">Better experiences and ROI with composable CX<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"manufacturing retail technology apac analytics &amp; reporting chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps interactive voice response (ivr) live chat social media\/social listening\u00a0 workforce engagement management (wem)\" data-tax_industry=\"manufacturing|retail|technology\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|interactive voice response ivr|live chat|social media\/social listening\u00a0|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/lenovo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/131fce95-resource-thumb_lenovo-1.png\"  height=\"240\" width=\"440\" alt=\"Lenovo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Lenovo<\/h3><p class=\"cs-title\">Creating an exceptional customer experience with unified omnichannel systems<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking apac analytics &amp; reporting email live chat outbound social media\/social listening\u00a0 voice services workforce engagement management (wem)\" data-tax_industry=\"banking\" data-tax_region=\"apac\" data-tax_capability=\"analytics and reporting|email|live chat|outbound|social media\/social listening\u00a0|voice services|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/affin-bank\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Affin_Bank.png\"  height=\"240\" width=\"440\" alt=\"Affin Bank\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Affin Bank<\/h3><p class=\"cs-title\">Delivering outstanding experiences and optimizing business performance<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services emea cloud architecture email inbound interactive voice response (ivr) live chat outbound\" data-tax_industry=\"financial services\" data-tax_region=\"emea\" data-tax_capability=\"cloud architecture|email|inbound|interactive voice response ivr|live chat|outbound\" data-partners=\"advania\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/lowell-norway\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1981e18f-resource-thumb_lowell-1.png\"  height=\"240\" width=\"440\" alt=\"Lowell Norway\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Lowell Norway<\/h3><p class=\"cs-title\">Perfecting credit management services<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"banking financial services apac chatbots\/web messaging cloud architecture inbound outbound workforce engagement management (wem)\" data-tax_industry=\"banking|financial services\" data-tax_region=\"apac\" data-tax_capability=\"chatbots\/web messaging|cloud architecture|inbound|outbound|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/westpac\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/0600f0fb-resource-thumb_westpac.png\"  height=\"240\" width=\"440\" alt=\"Westpac logo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Westpac New Zealand<\/h3><p class=\"cs-title\">Building an elite services company<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">APAC<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications emea ai and automation chatbots\/web messaging email inbound integrations and apps live chat messaging apps outbound social media\/social listening\u00a0\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|chatbots\/web messaging|email|inbound|integrations and apps|live chat|messaging apps|outbound|social media\/social listening\u00a0\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/vodafone\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/media_vodafone_logo_RC.png\"  height=\"240\" width=\"440\" alt=\"Vodafone\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Vodafone<\/h3><p class=\"cs-title\">AI-based unified digital messaging amplifies the customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"insurance na analytics &amp; reporting chatbots\/web messaging cloud architecture digital customer engagement email inbound integrations and apps live chat outbound workforce engagement management (wem)\" data-tax_industry=\"insurance\" data-tax_region=\"na\" data-tax_capability=\"analytics and reporting|chatbots\/web messaging|cloud architecture|digital customer engagement|email|inbound|integrations and apps|live chat|outbound|workforce engagement management wem\" data-partners=\"pureinsights\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/efinancial\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-eFinancial-1.png\"  height=\"240\" width=\"440\" alt=\"eFinancial\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">eFinancial<\/h3><p class=\"cs-title\">Redesigning the life insurance experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"communications \/ telecommunications emea ai and automation analytics &amp; reporting chatbots\/web messaging digital customer engagement inbound integrations and apps interactive voice response (ivr) live chat messaging apps outbound predictive routing workforce engagement management (wem)\" data-tax_industry=\"communications \/ telecommunications\" data-tax_region=\"emea\" data-tax_capability=\"ai and automation|analytics and reporting|chatbots\/web messaging|digital customer engagement|inbound|integrations and apps|interactive voice response ivr|live chat|messaging apps|outbound|predictive routing|workforce engagement management wem\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/swisscom\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb_Swisscom.png\"  height=\"240\" width=\"440\" alt=\"Swisscom\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Swisscom<\/h3><p class=\"cs-title\">Delivering on innovative ideas and a passion for customer experience<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">EMEA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"outsourcing latam analytics &amp; reporting outbound workforce engagement management (wem)\" data-tax_industry=\"outsourcing\" data-tax_region=\"latam\" data-tax_capability=\"analytics and reporting|outbound|workforce engagement management wem\" data-tax_set=\"video\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/datametrica\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-image-Datametrica.png\"  height=\"240\" width=\"440\" alt=\"Datam\u00e9trica\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Datam\u00e9trica<\/h3><p class=\"cs-title\">Datam\u00e9trica<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services na cloud architecture co-browse digital customer engagement inbound interactive voice response (ivr) live chat\" data-tax_industry=\"financial services\" data-tax_region=\"na\" data-tax_capability=\"cloud architecture|co-browse|digital customer engagement|inbound|interactive voice response ivr|live chat\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/quicken\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/quicken-featured.png\"  height=\"240\" width=\"440\" alt=\"Quicken\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Quicken<\/h3><p class=\"cs-title\">Meeting all customer experience needs with a flexible, scalable cloud solution<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">NA<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"grid-item card-col col-md-4 col-xs-6 col-12 not-loaded-item\" data-tags=\"financial services latam chatbots\/web messaging email inbound interactive voice response (ivr) messaging apps outbound reporting integrations and export social media\/social listening\u00a0\" data-tax_industry=\"financial services\" data-tax_region=\"latam\" data-tax_capability=\"chatbots\/web messaging|email|inbound|interactive voice response ivr|messaging apps|outbound|reporting integrations and export|social media\/social listening\u00a0\" data-tax_set=\"video\" data-partners=\"interaxa\"><a class=\"card component wide vertical bgc-lgray text-left w-100 h-100\" href=\"https:\/\/www.genesys.com\/customer-stories\/cielo\"><div class=\"thumbnail-col\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-Cielo-1.png\"  height=\"240\" width=\"440\" alt=\"Cielo\"><\/div><div class=\"card-body text-col d-flex flex-column flex-nowrap\"><div class=\"desc-col\"><h3 class=\"cs-name h6\">Cielo<\/h3><p class=\"cs-title\">Redesigning the contact center for business growth<\/p><\/div><\/div><div class=\"card-footer d-flex justify-content-between align-items-center\"><p class=\"cs-region assettag mb-0\">LATAM<\/p><div class=\"btn-container mt-0\"><div class=\"small mt-0 chevron btn btn-secondary only\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-12 no-results-container not-active align-items-center justify-content-center flex-column text-center py-4\"><h3>No results found.<\/h3><p>Try a different set of filters or keywords.<\/p><\/div><\/div><\/div><div class=\"load-more-container col-md-9 offset-md-3 text-center mt-2\"><a href=\"#\" class=\"btn btn-secondary small load-more-btn\">Load more<\/a><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3>Want to share your story?<\/h3>\n<p>We are looking for customers who are having success with Genesys solutions to share their experience. If you are interested in being featured in a Genesys customer success story, let us know![\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"mailto:ginger.conlon@genesys.com\" target=\"\" rel=\"\">Contact us<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type='text\/css'>\r #gartner-pi-widget-NDRkNjcyMTQtYzFkMC00MDViLWE3NmUtZGQ5YWQ4YTU2YmFh { margin: 0 auto; border: none; border-radius: 20px; width: 100%; display: flex; justify-content: center; background: none; } [id^=gartner-pi-widget] * { color: #FFF !important; } [id^=gartner-pi-widget] .gartner-pi-link { background: #23395D; border-radius: 20px; padding: 50px; } [id^=gartner-pi-widget] .gartner-pi-stats .gartner-pi-alignLeft { width:auto !important; margin-right:30px; } [id^=gartner-pi-widget] .gartner-pi-stats .gartner-pi-as-of-date { transform: none !important; top: 100% !important; position: relative !important; text-align: left; padding: 10px 0; font-size: 9px !important; } [id^=gartner-pi-widget] .gartner-pi-reviews .gartner-pi-quote { font-size:18px !important; } [id^=gartner-pi-widget] .gartner-pi-reviews .gartner-pi-quote span{ font-size:12px; display:block; } [id^=\"gartner-pi-widget\"][data-size=\"large\"] .gartner-pi-gradient::after { background: none !important; }\r <\/style>[vc_raw_html]JTNDZGl2JTIwaWQlM0QlMjJjc3N0b3JpZXMlMjIlM0UlM0MlMkZkaXYlM0U=[\/vc_raw_html][vc_raw_js]JTNDc2NyaXB0JTIwdHlwZSUzRCUyMnRleHQlMkZqYXZhc2NyaXB0JTIyJTBBc3JjJTNEJTIyaHR0cHMlM0ElMkYlMkZ3d3cuZ2FydG5lci5jb20lMkZyZXZpZXdzJTJGcHVibGljJTJGV2lkZ2V0JTJGanMlMkZ3aWRnZXQuanMlMjIlM0UlMEElM0MlMkZzY3JpcHQlM0UlMEElM0NzY3JpcHQlMjB0eXBlJTNEJTIydGV4dCUyRmphdmFzY3JpcHQlMjIlM0UlMEFHYXJ0bmVyUElfV2lkZ2V0JTI4JTdCJTBBc2l6ZSUzQSUyMCUyMmxhcmdlJTIyJTJDJTBBdGhlbWUlM0ElMjAlMjJkYXJrJTIyJTJDJTBBc291cmNpbmdMaW5rJTNBJTIwJTIyaHR0cHMlM0ElMkYlMkZndG5yLmlvJTJGZlFncGxqbVhSJTIyJTJDJTBBd2lkZ2V0X2lkJTNBJTIwJTIyTkRSa05qY3lNVFF0WXpGa01DMDBNRFZpTFdFM05tVXRaR1E1WVdRNFlUVTJZbUZoJTIyJTJDJTBBdmVyc2lvbiUzQSUyMCUyMjIlMjIlMkMlMEFjb250YWluZXIlM0ElMjBkb2N1bWVudC5xdWVyeVNlbGVjdG9yJTI4JTIyJTIzY3NzdG9yaWVzJTIyJTI5JTBBJTdEJTI5JTBBJTNDJTJGc2NyaXB0JTNF[\/vc_raw_js][\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text el_class=&#8221;mb-2&#8243;]<\/p>\n<h3 style=\"text-align: center;\">See why our customers love Genesys Cloud<\/h3>\n<p>[\/vc_column_text]<div class=\"trustradius-container\"><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;cs-header&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text css=&#8221;&#8221;] Customer stories See what you can achieve with Genesys [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715705749306{padding-bottom: 0px !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;.vc_custom_1715100259471{padding-top: 2em !important;padding-bottom: 2em !important;}&#8221;] Great brands doing great things with Genesys Making customer experience a competitive advantage is what great brands do \u2013 and some of the best connect customer moments [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5610","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages\/5610","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/comments?post=5610"}],"version-history":[{"count":22,"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages\/5610\/revisions"}],"predecessor-version":[{"id":623916,"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/pages\/5610\/revisions\/623916"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/wp-json\/wp\/v2\/media?parent=5610"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}